E-commerce Operations & Customer Support Specialist

About the job

Look after the customers and the store of a growing US or European online brand: tickets and chats, returns, orders and product listings on Shopify and Amazon.

Responsibilities

• Answer customers in chat and tickets (Gorgias, Zendesk, Shopify Inbox).
• Handle returns, exchanges and order tracking; work with the warehouse and carriers.
• Update product listings in Shopify and Amazon Seller Central.
• Send daily sales and inventory reports.
• Basic tasks in Klaviyo and Google Sheets.

Requirements

• English from B2+ to C1; strong written English is a must.
• At least 1 year in e-commerce or customer support; Shopify experience is required.
• Nice to have: Amazon Seller Central, Gorgias, Zendesk, Klaviyo.
• Stable internet and your own laptop.
• Ready to work the client's hours: 9:00–17:00 in New York is 18:00–02:00 in Tbilisi time, and in Berlin 12:00–20:00 (winter time; an hour earlier in summer).

What they offer

• Full-time, fully remote. You work from home in your own country; no relocation.
• Long-term contract signed directly with the hiring company; 2-week trial period.
• Paid monthly in US dollars via Deel, Wise or Payoneer.
• Recruitment is free for candidates. Nothing is ever deducted from your pay.

What happens after you apply

1. A form in TelegramA few questions and a 60-second voice answer in English: about 3 minutes. We reply to everyone within 5 business days.
2. A task and a callShortlisted candidates get a short written task and a 15-minute video call.
3. Interview with the companyIf the company picks you, we arrange a video call with them.