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Remote customer success jobs in Tbilisi, Georgia

A customer success manager (CSM) makes sure a company's customers get results from the product and stay. Here is how the role differs from support and how to move into it.

What the job is

Support answers when a customer writes in. Customer success works ahead of the problem: it helps a new customer get started, holds regular calls, notices when a customer uses the product less, and offers a fix before they decide to leave.

The role is most common in companies that sell subscriptions: SaaS products, marketing and technology platforms, B2B services. A CSM is judged by how many customers renew and how many leave (churn), and by customer scores such as NPS.

A CSM does not look for new customers like a salesperson, but takes part in renewals and suggests upgrades when the customer really needs them. Most of the work is calls, so spoken English matters most here.

Duties

  • Onboard new customers: setup, training calls, the first result.
  • Hold regular check-ins and log agreements in the CRM.
  • Watch how customers use the product and act when activity drops.
  • Solve escalations together with support and the product team.
  • Prepare renewals and upgrade proposals.
  • Collect customer feedback and pass it to the product team.

What you need

  • C1 English: calls and presentations for customers whose first language is English.
  • Experience in customer support, account management or sales.
  • Explaining a product in plain words and steering a call to an agreement.
  • Working your customers' hours: a European day is 12:00–20:00 in Tbilisi time, a US day is 18:00–02:00.

Tools

  • HubSpot
  • Salesforce
  • Gainsight
  • Intercom
  • Zendesk
  • Slack
  • Zoom
  • Google Sheets
  • Notion

What it pays

No open job in this field for candidates in Georgia states pay right now. Our vacancies and other figures are on the salaries page.

For comparison: the average monthly nominal wage in Georgia was GEL 2,389 a month (Q2 2026)[1], about $921. In Tbilisi it was GEL 2,758 (Q2 2026)[2]. National Bank of Georgia rate: $1 = GEL 2.5935 on 13 November 2026[3]. Amounts in lari are approximate: you are paid in dollars.

Open jobs: Customer support

All jobs in this field (5)
New

IT Associate

Pay not stated

Softgic

  • Time zone not stated
  • Full-time

Jobs we recruit for, jobs employers post on Stafka and jobs from the Remotive, Jobicy, We Work Remotely, Remote OK and company career page feeds that accept candidates in Georgia. You apply to a feed job on the site that published it.

How to get this job

  1. No CSM experience? Start in support. Many CSMs come from there, because support shows best where customers get stuck. A real first step: customer support jobs.
  2. Show results in numbers. How many accounts you handled, how many you kept, how you cut the time to a first result. Only your real figures: CV for US companies.
  3. Prepare the story of a customer you kept. You will almost certainly be asked about one. Answer with STAR: interview questions in English.
  4. Study the product before the interview. If there is a free trial, sign up and note two or three things a new customer would find confusing and how you would explain them.

Questions

How is customer success different from customer support?

Support answers requests when a customer writes in. Customer success stays with the customer all the way: onboarding, regular calls, the renewal, so that they get results and do not leave.

Is customer success a sales job?

Partly. A CSM does not look for new customers but takes part in renewals and upgrades. At some companies part of a CSM's pay depends on these numbers, so check the job post.

Can I become a CSM without experience?

Companies usually look for people with experience in support, account management or sales. The shortest path is to start in support and move into customer success within the company.

What hours does a CSM work?

The customers' hours, because most of the work is calls. With US customers that is 18:00–02:00 in Tbilisi time (winter time; an hour earlier in summer).

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Sources

  1. Geostat: Average monthly nominal wage in Georgia, Q2 2026: https://www.geostat.ge/en/modules/categories/39/wages
  2. National Statistics Office of Georgia (Geostat): Average monthly nominal earnings of employees, Tbilisi (2025 annual: 2,565.0 GEL; Georgia Q2 2026: 2,389.3 GEL), Q2 2026: https://geostat.ge/media/82743/10-earnings-by-regions-quarterly.xlsx
  3. National Bank of Georgia, official dollar rate on 13 November 2026: https://nbg.gov.ge/gw/api/ct/monetarypolicy/currencies/en/json/?currencies=USD