Remote E-commerce Operations & Customer Support Specialist
Look after the customers and the store of a growing US or European online brand: tickets and chats, returns, orders and product listings on Shopify and Amazon.
Your hours and pay where you live
| Country | City | US client 9–17 (winter) | EU client 9–17 (winter) | Pay in local currency |
|---|---|---|---|---|
| Georgia | Tbilisi | 18:00–02:00 | 12:00–20:00 | 1,819–2,599 GEL |
| Armenia | Yerevan | 18:00–02:00 | 12:00–20:00 | 253,043–361,490 AMD |
| Ukraine | Kyiv | 16:00–00:00 | 10:00–18:00 | 31,421–44,887 UAH |
| Kazakhstan | Almaty | 19:00–03:00 | 13:00–21:00 | 317,898–454,140 KZT |
Responsibilities
- Answer customers in chat and tickets (Gorgias, Zendesk, Shopify Inbox).
- Handle returns, exchanges and order tracking; work with the warehouse and carriers.
- Update product listings in Shopify and Amazon Seller Central.
- Send daily sales and inventory reports.
- Basic tasks in Klaviyo and Google Sheets.
Requirements
- English at C1 level; strong written English is a must.
- At least 1 year in e-commerce or customer support; Shopify experience is required.
- Nice to have: Amazon Seller Central, Gorgias, Zendesk, Klaviyo.
- Stable internet and your own laptop.
- Ready to work the client's hours. In Tbilisi or Yerevan (UTC+4) a 9:00–17:00 day in New York is 18:00–02:00 in winter; in Berlin it is 12:00–20:00. Kyiv is 2 hours earlier, Almaty 1 hour later.
What we offer
- $700–1,000 per month (USD), depending on experience.
- Full-time, fully remote. You work from home in your own country; no relocation.
- Long-term contract signed directly with the hiring company; 2-week trial period.
- Paid monthly in US dollars via Deel, Wise or Payoneer.
- Recruitment is free for candidates. Nothing is ever deducted from your pay.
Who can apply
Candidates located in Georgia, Armenia, Ukraine, Kazakhstan. We do not consider candidates located in Russia or Belarus.
How to apply
Apply through our Telegram bot. Stage 1 takes about 3 minutes: a few questions and a 60-second voice message in English. Shortlisted candidates get a short written task and a 15-minute video call, then an interview with the employer. We reply to every applicant within 5 business days. We do not accept applications by direct message or email.
Фахівець підтримки клієнтів / e-commerce, віддалено, $700–1 000/міс
Відповіді клієнтам англійською в чаті та email, повернення й обміни, відстеження замовлень, картки товарів у Shopify та Amazon. Англійська C1 (письмова обов'язково), досвід від 1 року, Shopify. Повна зайнятість, контракт напряму з брендом зі США чи Європи, оплата в доларах. Для кандидата підбір безкоштовний. Заявка — коротка анкета в Telegram-боті.
Специалист e-commerce и поддержки клиентов (Shopify, Amazon), удалённо, $700–1 000/мес
Чаты и тикеты клиентов, возвраты и обмены, отслеживание заказов, карточки товаров в Shopify и Amazon, ежедневные отчёты. Английский C1 (письменный обязательно), опыт от 1 года, Shopify обязательно. Полная занятость, контракт напрямую с брендом из США или Европы, оплата в долларах. Принимаем кандидатов из Грузии, Армении, Украины и Казахстана. Для кандидата подбор бесплатный.
We never ask candidates for money, and offers come only from stafka.com, silkstaff.com and @silkstaff_bot. Official channels.