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Customer Support Specialist salary and cost of hiring in Kentucky

The median customer support specialist in Kentucky earned $38,700 a year in May 2025[1], 13.6% below the US median of $44,770. That puts Kentucky at #45 of 51 states for this job.

$3,225median pay per month in Kentucky
$4,607employer cost per month with benefits
$700–$1,000per month, remote through Stafka
38,630people in this job in Kentucky

BLS occupation 43-4051. Data from the May 2025 release, checked 2026-10-15.

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Salary range

Range10thMedian90th
Kentucky$29,440$38,700$59,810
United States$31,750$44,770$63,590
10th to 90th percentilemiddle half (25th to 75th)median

The middle half of customer support specialists in Kentucky earns $35,290–$47,800; the top tenth earns $59,810 or more, 2.0 times the bottom tenth.

What a hire really costs

Benefits and payroll taxes are 30.0% of total compensation in US private industry[2]. At the Kentucky median that makes about $55,286 a year before recruiting, equipment and office space. Benefit levels vary by employer, so treat this as an estimate.

$55,286 local hire in Kentuckymedian wage plus benefits, year one
$13,288 remote hire through Stafka$850/month, placement fee and Deel, year one

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.

$55,286local hire, first year incl. benefits
$13,288remote hire, first year incl. fee
$41,998difference in year one
76%of the local cost saved

Pay by metro area in Kentucky

AreaMedian75th percentileJobs
Owensboro, KY
$45,260
$47,650920
Louisville/Jefferson County, KY-IN
$41,600
$49,17013,630
Lexington-Fayette, KY
$39,160
$47,7005,200
Bowling Green, KY
$37,970
$46,0101,170
West Kentucky nonmetropolitan area
$37,490
$46,9401,590
Elizabethtown, KY
$37,480
$47,2501,020
Central Kentucky nonmetropolitan area
$37,200
$47,3801,900
South Central Kentucky nonmetropolitan area
$36,890
$38,3003,510
Paducah, KY-IL
$36,460
$45,590860
East Kentucky nonmetropolitan area
$35,530
$42,6901,210

Owensboro, KY pays the most ($45,260) and East Kentucky nonmetropolitan area the least ($35,530): $9,730 a year apart for the same job.

What a customer support specialist does

A customer support specialist answers customers by email, chat and sometimes phone, solves their problems on the first contact where possible and passes product feedback to the team.

Neighbours in the ranking

StateMedianvs Kentucky
New Mexico
$39,030
+0.9%
South Carolina
$38,860
+0.4%
Kentucky
$38,700
+0.0%
Oklahoma
$38,650
-0.1%
West Virginia
$38,430
-0.7%

Questions

How much does a customer support specialist earn in Kentucky?

The median was $38,700 a year in the May 2025 BLS survey; the middle half earned $35,290 to $47,800.

What does it cost to employ a customer support specialist in Kentucky?

About $55,286 a year at the median wage once benefits are added, using the 30% benefits share of US private industry (June 2026).

Where in Kentucky do customer support specialists earn the most?

Owensboro, KY, with a median of $45,260 a year.

Other roles in Kentucky

Hire customer support specialists remotely

How to hire customer support specialists

Sources

  1. BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
  2. BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
  3. Silkstaff pricing: https://silkstaff.com/#pricing
  4. Deel pricing, contractor management: https://www.deel.com/pricing/

How these pages are built: methodology and data sources. Last updated 2026-11-05.