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Virtual Receptionist salary and cost of hiring in Massachusetts

The median virtual receptionist in Massachusetts earned $43,870 a year in May 2025[1], 15.4% above the US median of $38,010. That puts Massachusetts at #5 of 51 states for this job.

$3,656median pay per month in Massachusetts
$5,223employer cost per month with benefits
$21.09median pay per hour
18,970people in this job in Massachusetts

BLS occupation 43-4171. Data from the May 2025 release, checked 2026-10-15.

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Salary range

Range10thMedian90th
Massachusetts$35,790$43,870$54,270
United States$28,760$38,010$49,950
10th to 90th percentilemiddle half (25th to 75th)median

The middle half of virtual receptionists in Massachusetts earns $38,190–$47,840; the top tenth earns $54,270 or more, 1.5 times the bottom tenth.

What a hire really costs

Benefits and payroll taxes are 30.0% of total compensation in US private industry[2]. At the Massachusetts median that makes about $62,671 a year before recruiting, equipment and office space. Benefit levels vary by employer, so treat this as an estimate.

We place executive assistants, customer support and e-commerce staff today; for virtual receptionists we answer within one business day whether we can help. Enter the monthly pay you have in mind to compare it with a local hire. The fee field shows our standard fee[3]; Deel's contractor plan is the default payroll tool[4].

$62,671local hire, first year incl. benefits
-remote hire, first year incl. fee
-difference in year one
-of the local cost saved

Pay by metro area in Massachusetts

AreaMedian75th percentileJobs
Barnstable Town, MA
$45,820
$49,060670
Massachusetts nonmetropolitan area
$44,940
$47,510200
Boston-Cambridge-Newton, MA-NH
$43,930
$48,10014,320
Pittsfield, MA
$41,890
$45,300360
Amherst Town-Northampton, MA
$41,770
$46,870410
Worcester, MA
$41,720
$45,7801,940
Springfield, MA
$40,770
$45,5101,240

Barnstable Town, MA pays the most ($45,820) and Springfield, MA the least ($40,770): $5,050 a year apart for the same job.

What a virtual receptionist does

A virtual receptionist answers calls, chats and web enquiries for the business, books appointments and routes messages, so no lead or client is left waiting.

Neighbours in the ranking

StateMedianvs Massachusetts
Washington
$44,710
+1.9%
California
$44,100
+0.5%
Massachusetts
$43,870
+0.0%
New York
$43,080
-1.8%
Rhode Island
$42,620
-2.8%

Questions

How much does a virtual receptionist earn in Massachusetts?

The median was $43,870 a year in the May 2025 BLS survey; the middle half earned $38,190 to $47,840.

What does it cost to employ a virtual receptionist in Massachusetts?

About $62,671 a year at the median wage once benefits are added, using the 30% benefits share of US private industry (June 2026).

Where in Massachusetts do virtual receptionists earn the most?

Barnstable Town, MA, with a median of $45,820 a year.

Other roles in Massachusetts

Hire virtual receptionists remotely

Sources

  1. BLS OEWS May 2025, 43-4171: https://www.bls.gov/oes/current/oes434171.htm
  2. BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
  3. Silkstaff pricing: https://silkstaff.com/#pricing
  4. Deel pricing, contractor management: https://www.deel.com/pricing/

How these pages are built: methodology and data sources. Last updated 2026-11-05.