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Customer Support Specialist salary and cost of hiring in Massachusetts

The median customer support specialist in Massachusetts earned $49,120 a year in May 2025[1], 9.7% above the US median of $44,770. That puts Massachusetts at #3 of 51 states for this job.

$4,093median pay per month in Massachusetts
$5,848employer cost per month with benefits
$700–$1,000per month, remote through Stafka
49,990people in this job in Massachusetts

BLS occupation 43-4051. Data from the May 2025 release, checked 2026-10-15.

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Salary range

Range10thMedian90th
Massachusetts$35,440$49,120$74,880
United States$31,750$44,770$63,590
10th to 90th percentilemiddle half (25th to 75th)median

The middle half of customer support specialists in Massachusetts earns $41,500–$61,090; the top tenth earns $74,880 or more, 2.1 times the bottom tenth.

What a hire really costs

Benefits and payroll taxes are 30.0% of total compensation in US private industry[2]. At the Massachusetts median that makes about $70,171 a year before recruiting, equipment and office space. Benefit levels vary by employer, so treat this as an estimate.

$70,171 local hire in Massachusettsmedian wage plus benefits, year one
$13,288 remote hire through Stafka$850/month, placement fee and Deel, year one

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.

$70,171local hire, first year incl. benefits
$13,288remote hire, first year incl. fee
$56,883difference in year one
81%of the local cost saved

Pay by metro area in Massachusetts

AreaMedian75th percentileJobs
Boston-Cambridge-Newton, MA-NH
$49,920
$62,04037,780
Massachusetts nonmetropolitan area
$48,200
$61,630430
Barnstable Town, MA
$47,880
$59,8901,310
Worcester, MA
$47,540
$58,6304,740
Springfield, MA
$46,790
$52,7102,930
Pittsfield, MA
$44,650
$56,860680
Amherst Town-Northampton, MA
$43,560
$49,860760

Boston-Cambridge-Newton, MA-NH pays the most ($49,920) and Amherst Town-Northampton, MA the least ($43,560): $6,360 a year apart for the same job.

What a customer support specialist does

A customer support specialist answers customers by email, chat and sometimes phone, solves their problems on the first contact where possible and passes product feedback to the team.

Neighbours in the ranking

StateMedianvs Massachusetts
Washington
$50,330
+2.5%
California
$49,560
+0.9%
Massachusetts
$49,120
+0.0%
Minnesota
$48,800
-0.7%
District of Columbia
$48,250
-1.8%

Questions

How much does a customer support specialist earn in Massachusetts?

The median was $49,120 a year in the May 2025 BLS survey; the middle half earned $41,500 to $61,090.

What does it cost to employ a customer support specialist in Massachusetts?

About $70,171 a year at the median wage once benefits are added, using the 30% benefits share of US private industry (June 2026).

Where in Massachusetts do customer support specialists earn the most?

Boston-Cambridge-Newton, MA-NH, with a median of $49,920 a year.

Other roles in Massachusetts

Hire customer support specialists remotely

How to hire customer support specialists

Sources

  1. BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
  2. BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
  3. Silkstaff pricing: https://silkstaff.com/#pricing
  4. Deel pricing, contractor management: https://www.deel.com/pricing/

How these pages are built: methodology and data sources. Last updated 2026-11-05.