Virtual receptionist in Norwich-New London, CT: cost vs in-house
Norwich-New London is the least expensive place in Connecticut to hire a virtual receptionist. The median is $37,870 a year1, 6.8% below the Connecticut statewide median of $40,630 and about level with the US median of $38,010. Nationally it ranks #145 of 521 areas. BLS counts about 1,010 people in this job here, 7% of the Connecticut total.
BLS occupation 43-4171, area Norwich-New London-Willimantic, CT. Data from the May 2025 release, checked 2026-10-15.
Pay in Norwich-New London against Connecticut and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Norwich-New London, CT | $34,010 | $37,870 | $49,410 | |
| Connecticut | $34,120 | $40,630 | $54,170 | |
| United States | $28,760 | $38,010 | $49,950 |
The middle half of virtual receptionists in Norwich-New London earns $34,990–$44,980. Pay is tightly grouped: the top tenth starts at $49,410, only 1.5 times the bottom tenth, against 1.7 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $9,990 wide, against $10,910 across Connecticut and $11,170 nationally: employers in Norwich-New London pay within a narrower band.
What to budget for a virtual receptionist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $34,010 | $2,834 | $16.35 | $43,884 |
| 25th percentile | $34,990 | $2,916 | $16.82 | $45,148 |
| Median | $37,870 | $3,156 | $18.21 | $48,865 |
| 75th percentile | $44,980 | $3,748 | $21.62 | $58,039 |
| 90th percentile | $49,410 | $4,118 | $23.75 | $63,755 |
Pay climbs faster above the median than below it here: the 75th percentile is $7,110 over the median, the 25th only $2,880 under it. An offer at the 75th percentile adds about $9,174 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $38,010 falls between the median and the 75th percentile in Norwich-New London, and the Connecticut statewide median of $40,630 falls there too.
What a hire really costs in Norwich-New London
At the $37,870 median, a local hire costs about $48,865 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $10,995 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
We place executive assistants, customer support and e-commerce staff today; for virtual receptionists we answer within one business day whether we can help. Enter the monthly pay you have in mind to compare it with a local hire. The fee field shows our standard fee3; Deel's contractor plan is the default payroll tool4.
Other roles in Norwich-New London
Virtual receptionists have the lowest median of the 16 roles we track in Norwich-New London; project coordinators have the highest, at $109,800.
| Role | Median | vs virtual receptionist | Jobs |
|---|---|---|---|
| HR Assistant | +40.0% | 60 | |
| Medical Administrative Assistant | +36.3% | 490 | |
| Data Entry Specialist | +20.8% | 50 | |
| Customer Support Specialist | +18.9% | 1,240 | |
| Virtual Receptionist | this role | 1,010 |
Measured against the US median, virtual receptionists rank #11 of the 16 roles we track in Norwich-New London (-0.4%), between customer support specialists (+0.6%) and executive assistants (-0.4%). The typical role here is at +2.3%, so this job follows the area's general pay level. Virtual receptionists hold 9.6% of the jobs in these 16 roles in Norwich-New London, 8.4% across Connecticut and 5.8% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.
Other areas in Connecticut
Across the 6 areas of Connecticut with data for this job, the median runs from $37,870 in Norwich-New London to $44,610 in Bridgeport-Stamford, a gap of $6,740 a year. All 4 areas in Connecticut with more virtual receptionists than Norwich-New London also pay more, among them Bridgeport-Stamford, CT ($44,610) and Hartford-West Hartford, CT ($38,780).
| Area | Median | vs Norwich-New London | Jobs |
|---|---|---|---|
| Bridgeport-Stamford, CT | +17.8% | 4,780 | |
| New Haven, CT | +13.2% | 2,680 | |
| Waterbury-Shelton, CT | +8.4% | 1,550 | |
| Connecticut (Nonmetro) | +3.0% | 540 | |
| Hartford-West Hartford, CT | +2.4% | 4,140 | |
| Norwich-New London, CT | this area | 1,010 |
Norwich-New London against other US metro areas
By number of jobs, Norwich-New London is #155 of 521 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Connecticut, Des Moines-West Des Moines and Mankato pay just above Norwich-New London and Billings and Salt Lake City-Murray just below. All four are within $80 a year of the median in Norwich-New London. Of the three markets with about as many virtual receptionists, one pays more.
| Metro area | Median | vs Norwich-New London | Jobs | Close in |
|---|---|---|---|---|
| Santa Maria-Santa Barbara, CA | +16.9% | 1,020 | jobs | |
| Mankato, MN | +0.2% | 190 | pay | |
| Des Moines-West Des Moines, IA | +0.1% | 1,260 | pay | |
| Norwich-New London, CT | this area | 1,010 | ||
| Billings, MT | -0.2% | 250 | pay | |
| Salt Lake City-Murray, UT | -0.2% | 4,660 | pay | |
| Rockford, IL | -1.1% | 1,000 | jobs | |
| Peoria, IL | -5.0% | 1,010 | jobs |
Questions
How much does it cost to hire a virtual receptionist in Norwich-New London, CT?
About $48,865 a year at the median, or $4,072 a month: $37,870 in pay plus about $10,995 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for virtual receptionists in Norwich-New London?
The median was $37,870 a year in the May 2025 BLS survey. The 10th percentile was $34,010, the 90th $49,410, and the middle half earned $34,990 to $44,980.
Is Norwich-New London the cheapest area in Connecticut for virtual receptionists?
Yes. Its median of $37,870 is the lowest of 6 areas in Connecticut. Hartford-West Hartford is next at $38,780.
How many virtual receptionists work in Norwich-New London?
BLS counts about 1,010 in the May 2025 survey. That is 7% of the Connecticut total of 14,980. 4 areas in Connecticut have more; the closest in size is Waterbury-Shelton, with about 1,550.
Does a virtual receptionist cost more than a customer support specialist in Norwich-New London?
No: $7,150 a year less at the median. The medians are $37,870 and $45,020.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4171: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.