- US median pay$44,770 a year[2]All industries, BLS May 2025
- Pay on our open vacancies$700–1,000 a month[3]You pay the person directly
- One-time fee$2,500–3,000[1]On the start day, only if you hire
- Free replacementWithin 180 days[1]One per placement, fee paid, role, hours and pay unchanged, no refund
What Gorgias is for in this role
Gorgias is a help desk built for online stores, which puts tickets from email, chat and social next to the customer's order. For support it is the daily inbox, with order details and actions beside each conversation.
What knowing Gorgias really means
- Edits orders and issues refunds from the ticket sidebar
- Writes macros with variables and personalises them before sending
- Uses tags and views so that nothing sits unanswered
- Reads ticket and macro stats, and suggests new help articles
A short practical test
Give screenshots of three tickets with order data. Ask for replies, the macro they'd create for the most common one, and a suggested tag. Check that the macro uses order details and that the replies sound human.
How long a smart hire needs to learn it
Two or three days if they have used any help desk. Your macros and tone take about two weeks to bed in. Give the person a real Gorgias task on the first day, with someone checking the result, rather than a course.
Our rule of thumb from how the work breaks down, not a study.
What access to give
Give an agent role, not admin, with an individual login. Keep rules, integrations and billing with an admin at first. Connect it to your store with a limit on what agents may do from the ticket, such as refunds up to a set amount, and review changes to rules, because one bad rule can answer hundreds of customers.
Available now
29 customer support specialists on Stafka list Gorgias, English B1–B2, updated 5 November 2026.
Customer Support Specialist4 years of experience · GE-1181
- English B1
- $800–1,000 a month
- 40 h a week, flexible hours
- Customer Support Representative · 4 y 5 m
- Customer Support Representative · 1 y 6 m
Customer Support Specialist0 years of experience · UA-1022
- English B2
- $800–1,000 a month
- 40 h a week, covers US hours
- SEO Content Writer & AI Prompt Specialist · 3 y
- Content Writer & Copywriter · 2 y 11 m
Customer Support Specialist4 years of experience · GE-1145
- English B1
- $800–1,000 a month
- 40 h a week, flexible hours
- Researcher · 2 y
- Economic Analyst · 1 y
Customer Support Specialist2 years of experience · KZ-1003
- English B2
- $800–1,000 a month
- 40 h a week, flexible hours
- Technical Support Specialist L1 · 7 m
- Technical Support Specialist L1 · 1 y 11 m
Customer Support Specialist2 years of experience · GE-1092
- English B1
- $800–1,000 a month
- 40 h a week, covers US hours
- Billing Representative · 1 y 1 m
- Teacher · 3 m
Customer Support Specialist2 years of experience · GE-1113
- English B1
- $600–800 a month
- 40 h a week, flexible hours
- Specialist in Technical Support (Spotify · 9 m
- Supervisor in Technical Support and Social Media (Disney Plus · 9 m
Anonymous profiles of people who asked to be shown to employers. Most applied through our Telegram bot with a written and a voice English task; Silkstaff checks English on a live call before any client interview. Names, contacts and employers stay hidden until a candidate accepts your intro request.
Choose a country: shared hours
Support works when customers write. Email queues can wait a few hours; live chat and phone need someone on shift, which for US customers often means evening hours in the candidate's time zone.
Against a 9–17 client day in winter[4][5][6][7]; for New York, on a 9–18 local day or a 13–22 shift. Check your own office.
What it costs
On our open vacancies this role pays $700–1,000 a month[3], paid by you to the person. The BLS figure of $44,770 a year is for Customer Service Representatives[2] across all industries: we have no separate figure for this niche. Paying through Deel adds $49 a month[8]; Wise and Payoneer also work.
See also: customer support specialist pay in the US, by state · pricing and replacement terms.
How hiring through Stafka works
- Send the brief or post the job free. Give ticket volume by channel, your help desk, your refund rules and the hours you want covered.
- Within 5 business days of a confirmed brief you get 3 matching profiles, or a plain no. Most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
- You interview, choose and contract the person directly through Deel, Wise or Payoneer. Candidates never pay.
Questions
Can they set up automation rules too?
Ask about it separately. Replying to tickets and building rules are different skills. Have an admin review each rule at first, because an automated reply goes out to many people before anyone notices.
Should I pay more for a customer support specialist who already knows Gorgias?
Our placement fee is the same either way. Prior knowledge matters most when nobody on your team can teach Gorgias. Our rule of thumb for learning it: Two or three days if they have used any help desk. Your macros and tone take about two weeks to bed in.
Where can I hire an affordable customer support specialist who knows Gorgias?
The usual routes are a freelance marketplace, an agency with a monthly margin, or a direct hire in a lower-cost country. On Stafka it is a direct hire: you pay the person $700–1,000 a month on our open vacancies[3], plus $2,500–3,000[1] once if you hire, with no monthly margin.
General information for small employers, not legal or tax advice: check contracts, tax and data rules for your country with a qualified adviser. Tool names belong to their owners; we are not affiliated with them. Spotted a mistake? Write to hello@silkstaff.com.