The four parts of the cost
When founders compare assistants, they usually compare one number: the rate. A fairer comparison adds up four parts, because each hiring route moves cost from one part to another.
- The person's pay: monthly or hourly, agreed directly or hidden inside an agency price.
- The cost of paying them: a contractor platform, a transfer service or a marketplace fee on every payment.
- The cost of hiring: your hours spent screening, a paid test task, a recruiter's fee or a job board subscription.
- Your time after the hire: onboarding, a weekly check-in, answering questions. It falls over the first months, but it never reaches zero.
A low rate with a lot of management time can cost more than a higher rate with an assistant who works on their own. Keep all four parts in the same sheet when you compare options.
What moves the price up or down
- Scope and seniority. Data entry and simple research sit at one end; owning a founder's inbox, calendar and vendor relationships sits at the other. The more judgement the work needs, the higher the pay and the more a mistake costs you. Our comparison of a virtual assistant and an executive assistant explains the difference in scope.
- Hours. Full-time work under one agreement usually costs less per hour than a few hours a week bought from someone with many clients. A later shift that covers your morning from another time zone may cost more, and it should.
- English level. An assistant who writes to your clients needs B2+ to C1 English; for back-office tasks a lower level can be enough. Strong written English is part of what you pay for.
- Tools and specialism. Experience with your CRM, accounting software or help desk shortens the learning period and is worth something.
- The hiring route. Marketplaces take a share of every payment, monthly agencies add a margin, recruiters charge a fee, and doing it yourself costs your time.
Reference points: US medians and remote pay bands
Two reference points help to set a budget. In the US, the national median wage for administrative assistants is $47,540[1] a year, about $3,962[1] a month; for executive assistants it is $76,590[2] a year, about $6,382[2] a month; for data entry work about $3,445[3] a month. These are wages before benefits; across US private industry, benefits make up 30%[4] of total compensation.
For remote hires, our own executive assistant vacancies for candidates in Ukraine, Georgia, Armenia and Kazakhstan pay $800–1,100[5] a month for full-time work, and our customer support vacancies pay $700–1,000[6] a month. We do not publish a separate band for lighter virtual assistant work, because the scope varies too much: agree the pay against the actual task list.
The administrative assistant cost page and the executive assistant cost page show the US figures by state if you are comparing with a local hire.
Pay for the scope, not for the country. A fair rate for the work and the local market is what keeps a good assistant past the first year.
The costs around the pay
- Payment: Deel's contractor plan is $49[7] a month per person and includes the contract and invoices; Wise charges from 0.23%[8] per transfer. On Upwork, the client marketplace fee is up to 7.99%[9] of each payment. Our guide to paying international contractors compares the options.
- Software seats: an extra licence for email, the help desk, the password manager or the CRM. Small, but monthly.
- Equipment: remote contractors usually work on their own laptop and internet; some companies pay a one-off allowance for a headset or a second screen. Decide before the offer.
- The test task: pay finalists for a short test, whatever the result. See our test task guide.
- Hiring: on Stafka, posting a job is free; pricing shows when a fee applies. A recruiter charges a fee; a monthly agency includes its margin in the price.
- Paid time off: if you agree paid days off, budget for the weeks when you pay and the person is away.
A first-year budget you can copy
Fill in the brackets with your own numbers, or use the cost of hiring calculator for the comparison with a local hire.
First-year budget: remote assistant
Pay: [monthly pay] × 12 = [total]
Payment tool: [platform fee per month] × 12, or [fee per transfer] × 12 transfers = [total]
Hiring: [paid test tasks] + [job board, recruiter fee or marketplace fees] = [total]
Software and equipment: [extra seats per month] × 12 + [one-off allowance] = [total]
Your time: [hours a week] × [what an hour of yours is worth], heavier in the first two months = [total]
Year one: the sum. Year two: pay, payment tool and seats only, unless you hire again.
The year-two line is the one to compare across routes. A one-time hiring cost weighs on the first year only; a monthly margin repeats every year you keep the person.
When a low rate costs more
The cheapest rate on a marketplace is rarely the cheapest outcome. The usual hidden costs are:
- Rework: emails you rewrite, bookings you check twice.
- Turnover: a new search, new onboarding and lost context every few months.
- Shared attention: an assistant with many clients answers when they can, not when you need it.
- Risk: weak judgement combined with access to your inbox, your customers or your money.
If the budget is tight, reduce the hours rather than the quality: a strong part-time assistant usually beats a weak full-time one. Start with the tasks in our delegation guide and grow the role when it pays off.
Questions
Is a virtual assistant paid hourly or monthly?
Both are common. Hourly suits a few hours a week with a changing load; a fixed monthly amount suits a full-time or steady part-time role and makes budgeting simpler on both sides. Whatever you choose, put the hours and the pay in writing.
Why does an assistant from an agency cost more than one I hire directly?
Because the agency price includes its margin and the services around the person, such as payroll, replacements and sometimes supervision. That can be worth paying for; compare the total over the time you expect to keep the person. Our guide to placement fees and monthly agencies walks through the arithmetic.
What does Silkstaff charge to find a remote assistant?
A one-time fee of $2,500–3,000[10] on the start day, nothing before; you then pay the person directly. Silkstaff replaces the person free of charge if they leave or do not work out within 180[10] days of the start date: one replacement per placement, once the placement fee has been paid and as long as the role, hours and pay stay as agreed. The fee itself is not refunded.
Do I pay benefits for a remote contractor?
Not in the way a US employer does, though many companies agree paid days off and a pay review date with full-time contractors. Whether a contractor set-up fits your situation is a legal question; this is general information, not legal or tax advice.
General information for small employers, not legal or tax advice: check contracts, tax and data rules for your country with a qualified adviser. Figures carry their sources below; our own prices are on the pricing page. Spotted a mistake? Write to hello@silkstaff.com.