Customer Support Specialist salary in Davenport-Moline, IA-IL

Pay in Davenport-Moline against Iowa and the US

The middle half of customer support specialists in Davenport-Moline earns $34,670–$48,970. The top tenth earns $60,770 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($44,110) is 10% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is only $14,300 wide, against $17,000 across Iowa and $14,910 nationally: employers in Davenport-Moline pay within a narrower band.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $9,020 over the median, the 25th only $5,280 under it. An offer at the 75th percentile adds about $11,639 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Davenport-Moline, and the Iowa statewide median of $46,090 falls there too.

What a hire really costs in Davenport-Moline

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,598 to the $39,950 median and brings it to $51,548 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.9 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.8 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Davenport-Moline

Of the 17 roles we track in Davenport-Moline, this one ranks #13 by median pay, between administrative assistants ($45,710) and e-commerce order specialists ($39,780). Project Coordinator is the highest at $102,880.

Measured against the US median, customer support specialists rank #13 of the 17 roles we track in Davenport-Moline (-10.8%), between office managers (-9.3%) and e-commerce order specialists (-13.8%). The typical role here is at -7.3%, so, measured against the US, customer support specialists cost less in Davenport-Moline than the area's general pay level would suggest. Customer support specialists hold 18.8% of the jobs in these 17 roles in Davenport-Moline, 22.0% across Iowa and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Iowa

Across the 12 areas of Iowa with data for this job, the median runs from $39,530 in Waterloo-Cedar Falls to $48,880 in Des Moines-West Des Moines, a gap of $9,350 a year. All 2 areas in Iowa with more customer support specialists than Davenport-Moline also pay more, among them Des Moines-West Des Moines, IA ($48,880) and Cedar Rapids, IA ($45,510).

Davenport-Moline against other US metro areas

By number of jobs, Davenport-Moline is #122 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Iowa, Idaho Falls and Tucson pay just above Davenport-Moline and Peoria and Watertown-Fort Drum just below. All four are within $140 a year of the median in Davenport-Moline. Of the three markets with about as many customer support specialists, one pays more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.