Cost of hiring a customer support specialist in Orlando-Kissimmee, FL
For this job Orlando-Kissimmee sits right at the Florida figure, with a median of $40,530 a year[1]. That is about level with the Florida statewide median of $40,440, and 9.5% below the US median of $44,770. Among US areas it comes in at #268 of 520. BLS counts about 35,690 people in this job here, 16% of the Florida total.
BLS occupation 43-4051, area Orlando-Kissimmee-Sanford, FL. Data from the May 2025 release, checked 2026-10-15.
Pay in Orlando-Kissimmee against Florida and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Orlando-Kissimmee, FL | $31,680 | $40,530 | $58,340 | |
| Florida | $31,620 | $40,440 | $59,770 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Orlando-Kissimmee earns $36,880–$47,860. The top tenth earns $58,340 or more, 1.8 times the bottom tenth, close to the US pattern of 2.0 times.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $31,680 | $2,640 | $15.23 | $45,257 |
| 25th percentile | $36,880 | $3,073 | $17.73 | $52,686 |
| Median | $40,530 | $3,378 | $19.49 | $57,900 |
| 75th percentile | $47,860 | $3,988 | $23.01 | $68,371 |
| 90th percentile | $58,340 | $4,862 | $28.05 | $83,343 |
The step from the 25th percentile to the median is $3,650 a year; from the median to the 75th it is $7,330, or about $10,471 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
What a hire really costs in Orlando-Kissimmee
Pay is only part of it. Benefits and payroll taxes are 30.0% of total compensation in US private industry[2], which adds about $17,370 to the $40,530 median and brings it to $57,900 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.
For the $57,900 a local hire costs here, you could cover about 4.4 remote hires in year one at the midpoint of our range. From year two the fee drops out and the remote figure is $10,788. About the candidates: most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
Other roles in Orlando-Kissimmee
Of the 17 roles we track in Orlando-Kissimmee, this one ranks #14 by median pay. Project Coordinator is the highest at $96,390 and Virtual Receptionist the lowest at $36,290.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Project Coordinator | +137.8% | 11,690 | |
| Accountant | +94.0% | 10,410 | |
| Marketing Specialist | +79.8% | 8,780 | |
| Recruiter | +61.4% | 9,380 | |
| Executive Assistant | +60.6% | 2,670 | |
| Office Manager | +55.5% | 14,830 | |
| Paralegal | +46.7% | 5,480 | |
| Sales Development Representative | +45.3% | 18,340 | |
| Payroll Specialist | +22.9% | 1,690 | |
| Bookkeeper | +19.6% | 11,440 | |
| E-commerce Order Specialist | +13.5% | 420 | |
| HR Assistant | +12.1% | 470 | |
| Administrative Assistant | +9.5% | 12,220 | |
| Customer Support Specialist | this role | 35,690 | |
| Medical Administrative Assistant | -2.5% | 13,050 | |
| Data Entry Specialist | -8.4% | 790 | |
| Virtual Receptionist | -10.5% | 7,550 |
Other areas in Florida
Across the 24 areas of Florida with data for this job, the median runs from $34,330 in Sebring to $43,680 in Naples-Marco Island, a gap of $9,350 a year.
| Area | Median | vs Orlando-Kissimmee | Jobs |
|---|---|---|---|
| Tampa-St. Petersburg, FL | +5.3% | 34,150 | |
| North Port-Bradenton, FL | +4.4% | 5,090 | |
| South Florida (Nonmetro) | +3.8% | 1,000 | |
| Orlando-Kissimmee, FL | this area | 35,690 | |
| Wildwood-The Villages, FL | -0.5% | 660 | |
| Miami-Fort Lauderdale, FL | -2.4% | 63,440 | |
| Crestview-Fort Walton Beach, FL | -3.2% | 1,860 |
Questions
How much does it cost to hire a customer support specialist in Orlando-Kissimmee, FL?
About $57,900 a year at the median, or $4,825 a month: $40,530 in pay plus benefits and payroll taxes at the 30% share of total compensation in US private industry (June 2026). Recruiting, equipment and office space are extra.
What do customer support specialists earn in Orlando-Kissimmee?
The median was $40,530 a year in the May 2025 BLS survey. The 10th percentile was $31,680, the 90th $58,340, and the middle half earned $36,880 to $47,860.
Is Orlando-Kissimmee cheaper than the rest of Florida for customer support specialists?
About the same: a median of $40,530 against $40,440 statewide. Naples-Marco Island pays the most ($43,680) and Sebring the least ($34,330).
How many customer support specialists work in Orlando-Kissimmee?
BLS counts about 35,690 in the May 2025 survey. That is 16% of the Florida total of 228,000.
Does a customer support specialist cost more than a medical administrative assistant in Orlando-Kissimmee?
Yes: $1,010 a year more at the median. The medians are $40,530 and $39,520.
What does a remote customer support specialist cost compared with Orlando-Kissimmee?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $57,900 for a local hire at the median.
Sources
- BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
- BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
- Silkstaff pricing: https://silkstaff.com/#pricing
- Deel pricing, contractor management: https://www.deel.com/pricing/
How these pages are built: methodology and data sources. Last updated 2026-11-05.