Customer Support Specialist salary and cost of hiring in Florida
The median customer support specialist in Florida earned $40,440 a year in May 2025[1], 9.7% below the US median of $44,770. That puts Florida at #38 of 51 states for this job.
BLS occupation 43-4051. Data from the May 2025 release, checked 2026-10-16.
Salary range
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Florida | $31,620 | $40,440 | $59,770 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Florida earns $36,400–$47,860; the top tenth earns $59,770 or more, 1.9 times the bottom tenth.
What a hire really costs
Benefits and payroll taxes are 30.0% of total compensation in US private industry[2]. At the Florida median that makes about $57,771 a year before recruiting, equipment and office space. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 90-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.
Pay by metro area in Florida
| Area | Median | 75th percentile | Jobs |
|---|---|---|---|
| Naples-Marco Island, FL | $49,750 | 2,340 | |
| Pensacola-Ferry Pass-Brent, FL | $45,680 | 3,280 | |
| Jacksonville, FL | $49,830 | 17,030 | |
| Tampa-St. Petersburg-Clearwater, FL | $47,580 | 34,150 | |
| North Port-Bradenton-Sarasota, FL | $49,010 | 5,090 | |
| South Florida nonmetropolitan area | $49,540 | 1,000 | |
| Orlando-Kissimmee-Sanford, FL | $47,860 | 35,690 | |
| Wildwood-The Villages, FL | $50,640 | 660 | |
| Miami-Fort Lauderdale-West Palm Beach, FL | $48,030 | 63,440 | |
| Crestview-Fort Walton Beach-Destin, FL | $46,420 | 1,860 | |
| Lakeland-Winter Haven, FL | $45,900 | 6,000 | |
| Punta Gorda, FL | $46,190 | 820 | |
| Gainesville, FL | $46,100 | 2,030 | |
| North Florida nonmetropolitan area | $46,830 | 1,220 | |
| Port St. Lucie, FL | $48,050 | 3,030 | |
| Cape Coral-Fort Myers, FL | $46,430 | 5,840 | |
| Deltona-Daytona Beach-Ormond Beach, FL | $45,540 | 3,430 | |
| Sebastian-Vero Beach-West Vero Corridor, FL | $44,660 | 750 | |
| Palm Bay-Melbourne-Titusville, FL | $45,980 | 4,700 | |
| Tallahassee, FL | $44,790 | 3,080 | |
| Ocala, FL | $44,370 | 1,740 | |
| Panama City-Panama City Beach, FL | $43,850 | 1,180 | |
| Homosassa Springs, FL | $43,680 | 570 | |
| Sebring, FL | $42,330 | 510 |
Naples-Marco Island, FL pays the most ($43,680) and Sebring, FL the least ($34,330): $9,350 a year apart for the same job.
What a customer support specialist does
A customer support specialist answers customers by email, chat and sometimes phone, solves their problems on the first contact where possible and passes product feedback to the team.
Neighbours in the ranking
| State | Median | vs Florida |
|---|---|---|
| South Dakota | +0.5% | |
| Nevada | +0.3% | |
| Florida | +0.0% | |
| Texas | -0.0% | |
| Kansas | -0.3% |
Questions
How much does a customer support specialist earn in Florida?
The median was $40,440 a year in the May 2025 BLS survey; the middle half earned $36,400 to $47,860.
What does it cost to employ a customer support specialist in Florida?
About $57,771 a year at the median wage once benefits are added, using the 30% benefits share of US private industry (June 2026).
Where in Florida do customer support specialists earn the most?
Naples-Marco Island, FL, with a median of $43,680 a year.
Sources
- BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
- BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
- Silkstaff pricing: https://silkstaff.com/#pricing
- Deel pricing, contractor management: https://www.deel.com/pricing/
How these pages are built: methodology and data sources. Data checked 2026-10-16.