Customer Support Specialist salary in Naples-Marco Island, FL

Pay in Naples-Marco Island against Florida and the US

Customer support specialists at the 90th percentile earn $63,880, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Naples-Marco Island earns $37,840–$49,750. From the 25th to the 75th percentile, the local range is $11,910 wide, between the figure for Florida ($11,460) and the US figure ($14,910).

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $6,070 a year in pay and about $7,832 in employer cost. Going down to the 25th percentile saves $5,840 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Naples-Marco Island, and the Florida statewide median of $40,440 falls between the 25th percentile and the median.

What a hire really costs in Naples-Marco Island

At the $43,680 median, a local hire costs about $56,361 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,681 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.2 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.2 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Naples-Marco Island

Of the 17 roles we track in Naples-Marco Island, this one ranks #15 by median pay, between medical administrative assistants ($44,970) and e-commerce order specialists ($40,040). Project Coordinator is the highest at $99,250.

Measured against the US median, customer support specialists rank #10 of the 17 roles we track in Naples-Marco Island (-2.4%), between medical administrative assistants (-2.1%) and project coordinators (-3.0%). The typical role here is at -2.1%, so this job follows the area's general pay level. Customer support specialists hold 14.3% of the jobs in the 16 of these roles with a job count in Naples-Marco Island, 19.8% across Florida and 16.4% nationally. That is close to the national mix.

Other areas in Florida

Across the 24 areas of Florida with data for this job, the median runs from $34,330 in Sebring to $43,680 in Naples-Marco Island, a gap of $9,350 a year. All 12 areas in Florida with more customer support specialists than Naples-Marco Island pay less, among them Miami-Fort Lauderdale, FL ($39,560) and Orlando-Kissimmee, FL ($40,530).

Naples-Marco Island against other US metro areas

By number of jobs, Naples-Marco Island is #156 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Florida, Kingston and Austin-Round Rock pay just above Naples-Marco Island and Niles and Amherst Town-Northampton just below. All four are within $120 a year of the median in Naples-Marco Island. Of the three markets with about as many customer support specialists, none pays as much.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.