Cost of hiring a customer support specialist in Jacksonville, FL
Jacksonville pays customer support specialists more than Florida as a whole but less than the country. The median is $42,840 a year[1]: 5.9% above the Florida statewide median of $40,440 and 4.3% below the US median of $44,770. Among US areas it comes in at #203 of 520. BLS counts about 17,030 people in this job here, 7% of the Florida total.
BLS occupation 43-4051, area Jacksonville, FL. Data from the May 2025 release, checked 2026-10-15.
Pay in Jacksonville against Florida and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Jacksonville, FL | $32,130 | $42,840 | $62,190 | |
| Florida | $31,620 | $40,440 | $59,770 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $62,190, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Jacksonville earns $37,090–$49,830.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $32,130 | $2,678 | $15.45 | $45,900 |
| 25th percentile | $37,090 | $3,091 | $17.83 | $52,986 |
| Median | $42,840 | $3,570 | $20.60 | $61,200 |
| 75th percentile | $49,830 | $4,152 | $23.96 | $71,186 |
| 90th percentile | $62,190 | $5,182 | $29.90 | $88,843 |
An offer at the 75th percentile instead of the median adds $6,990 a year in pay and about $9,986 in employer cost. Going down to the 25th percentile saves $5,750 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
What a hire really costs in Jacksonville
At the $42,840 median, a local hire costs about $61,200 a year: benefits and payroll taxes are 30.0% of total compensation in US private industry[2], about $18,360 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.
For the $61,200 a local hire costs here, you could cover about 4.6 remote hires in year one at the midpoint of our range. From year two the fee drops out and the remote figure is $10,788. About the candidates: most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
Other roles in Jacksonville
Of the 17 roles we track in Jacksonville, this one ranks #15 by median pay. Project Coordinator is the highest at $99,270 and Virtual Receptionist the lowest at $36,760.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Project Coordinator | +131.7% | 5,730 | |
| Accountant | +86.6% | 6,890 | |
| Marketing Specialist | +79.1% | 4,380 | |
| Recruiter | +67.7% | 5,060 | |
| Executive Assistant | +59.2% | 1,230 | |
| Office Manager | +53.1% | 7,640 | |
| Paralegal | +45.8% | 2,170 | |
| Sales Development Representative | +43.7% | 7,700 | |
| Bookkeeper | +16.4% | 6,780 | |
| HR Assistant | +16.1% | 270 | |
| Payroll Specialist | +12.5% | 880 | |
| E-commerce Order Specialist | +8.5% | 170 | |
| Administrative Assistant | +6.9% | 6,930 | |
| Medical Administrative Assistant | +2.4% | 7,710 | |
| Customer Support Specialist | this role | 17,030 | |
| Data Entry Specialist | -12.4% | 680 | |
| Virtual Receptionist | -14.2% | 4,380 |
Other areas in Florida
Across the 24 areas of Florida with data for this job, the median runs from $34,330 in Sebring to $43,680 in Naples-Marco Island, a gap of $9,350 a year.
| Area | Median | vs Jacksonville | Jobs |
|---|---|---|---|
| Naples-Marco Island, FL | +2.0% | 2,340 | |
| Pensacola-Ferry Pass, FL | +1.1% | 3,280 | |
| Jacksonville, FL | this area | 17,030 | |
| Tampa-St. Petersburg, FL | -0.4% | 34,150 | |
| North Port-Bradenton, FL | -1.2% | 5,090 | |
| South Florida (Nonmetro) | -1.8% | 1,000 | |
| Orlando-Kissimmee, FL | -5.4% | 35,690 |
Questions
How much does it cost to hire a customer support specialist in Jacksonville, FL?
About $61,200 a year at the median, or $5,100 a month: $42,840 in pay plus benefits and payroll taxes at the 30% share of total compensation in US private industry (June 2026). Recruiting, equipment and office space are extra.
What do customer support specialists earn in Jacksonville?
The median was $42,840 a year in the May 2025 BLS survey. The 10th percentile was $32,130, the 90th $62,190, and the middle half earned $37,090 to $49,830.
Is Jacksonville cheaper than the rest of Florida for customer support specialists?
No, it costs more: a median of $42,840 against $40,440 statewide. Naples-Marco Island pays the most ($43,680) and Sebring the least ($34,330).
How many customer support specialists work in Jacksonville?
BLS counts about 17,030 in the May 2025 survey. That is 7% of the Florida total of 228,000.
Does a customer support specialist cost more than a data entry specialist in Jacksonville?
Yes: $5,330 a year more at the median. The medians are $42,840 and $37,510.
What does a remote customer support specialist cost compared with Jacksonville?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $61,200 for a local hire at the median.
Sources
- BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
- BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
- Silkstaff pricing: https://silkstaff.com/#pricing
- Deel pricing, contractor management: https://www.deel.com/pricing/
How these pages are built: methodology and data sources. Last updated 2026-11-06.