Customer Support Specialist salary in Amherst Town-Northampton, MA
No other area in Massachusetts pays customer support specialists less than Amherst Town-Northampton. The median is $43,560 a year1, 11.3% below the Massachusetts statewide median of $49,120 and 2.7% below the US median of $44,770. Nationally it ranks #188 of 520 areas. About 760 customer support specialists work here, 2% of the Massachusetts total.
BLS occupation 43-4051, area Amherst Town-Northampton, MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Amherst Town-Northampton against Massachusetts and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Amherst Town-Northampton, MA | $35,090 | $43,560 | $60,970 | |
| Massachusetts | $35,440 | $49,120 | $74,880 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Amherst Town-Northampton earns $37,280–$49,860. Pay is tightly grouped: the top tenth starts at $60,970, only 1.7 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $12,580 wide, against $19,590 across Massachusetts and $14,910 nationally: employers in Amherst Town-Northampton pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,090 | $2,924 | $16.87 | $45,277 |
| 25th percentile | $37,280 | $3,107 | $17.92 | $48,103 |
| Median | $43,560 | $3,630 | $20.94 | $56,206 |
| 75th percentile | $49,860 | $4,155 | $23.97 | $64,335 |
| 90th percentile | $60,970 | $5,081 | $29.31 | $78,671 |
The step from the 25th percentile to the median is $6,280 a year; from the median to the 75th it is $6,300, or about $8,129 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Amherst Town-Northampton, and the Massachusetts statewide median of $49,120 falls there too.
What a hire really costs in Amherst Town-Northampton
At the $43,560 median, a local hire costs about $56,206 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $12,646 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.2 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.2 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Amherst Town-Northampton
Of the 14 roles we track in Amherst Town-Northampton, this one ranks #13 by median pay, between medical administrative assistants ($47,880) and virtual receptionists ($41,770). Project Coordinator is the highest at $85,320.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +29.5% | 490 | |
| Administrative Assistant | +17.3% | 1,250 | |
| Medical Administrative Assistant | +9.9% | 320 | |
| Customer Support Specialist | this role | 760 | |
| Virtual Receptionist | -4.1% | 410 |
Measured against the US median, customer support specialists rank #11 of the 14 roles we track in Amherst Town-Northampton (-2.7%), between office managers (-1.7%) and executive assistants (-5.9%). The typical role here is at +1.3%, so, measured against the US, customer support specialists cost less in Amherst Town-Northampton than the area's general pay level would suggest. Customer support specialists hold 12.9% of the jobs in these 14 roles in Amherst Town-Northampton, 13.0% across Massachusetts and 16.7% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Massachusetts
Across the 7 areas of Massachusetts with data for this job, the median runs from $43,560 in Amherst Town-Northampton to $49,920 in Boston-Cambridge, a gap of $6,360 a year. All 4 areas in Massachusetts with more customer support specialists than Amherst Town-Northampton also pay more, among them Boston-Cambridge, MA-NH ($49,920) and Worcester, MA ($47,540).
| Area | Median | vs Amherst Town-Northampton | Jobs |
|---|---|---|---|
| Boston-Cambridge, MA-NH | +14.6% | 37,780 | |
| Massachusetts (Nonmetro) | +10.7% | 430 | |
| Barnstable Town, MA | +9.9% | 1,310 | |
| Worcester, MA | +9.1% | 4,740 | |
| Springfield, MA | +7.4% | 2,930 | |
| Pittsfield, MA | +2.5% | 680 | |
| Amherst Town-Northampton, MA | this area | 760 |
Amherst Town-Northampton against other US metro areas
By number of jobs, Amherst Town-Northampton is #388 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Massachusetts, Niles and Naples-Marco Island pay just above Amherst Town-Northampton and Indianapolis-Carmel and Pensacola-Ferry Pass just below. All four are within $270 a year of the median in Amherst Town-Northampton. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Amherst Town-Northampton | Jobs | Close in |
|---|---|---|---|---|
| Naples-Marco Island, FL | +0.3% | 2,340 | pay | |
| Niles, MI | +0.1% | 930 | pay | |
| Amherst Town-Northampton, MA | this area | 760 | ||
| Indianapolis-Carmel, IN | -0.2% | 17,830 | pay | |
| Pensacola-Ferry Pass, FL | -0.6% | 3,280 | pay | |
| Bloomington, IN | -9.0% | 770 | jobs | |
| Alexandria, LA | -14.9% | 770 | jobs | |
| Warner Robins, GA | -15.4% | 770 | jobs |
Questions
How much does it cost to hire a customer support specialist in Amherst Town-Northampton, MA?
About $56,206 a year at the median, or $4,684 a month: $43,560 in pay plus about $12,646 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Amherst Town-Northampton?
The median was $43,560 a year in the May 2025 BLS survey. The 10th percentile was $35,090, the 90th $60,970, and the middle half earned $37,280 to $49,860.
Is Amherst Town-Northampton the cheapest area in Massachusetts for customer support specialists?
Yes. Its median of $43,560 is the lowest of 7 areas in Massachusetts. Pittsfield is next at $44,650.
How many customer support specialists work in Amherst Town-Northampton?
BLS counts about 760 in the May 2025 survey. That is 2% of the Massachusetts total of 49,990. 4 areas in Massachusetts have more; the closest in size is Barnstable Town, with about 1,310.
Does a customer support specialist cost more than a virtual receptionist in Amherst Town-Northampton?
Yes: $1,790 a year more at the median. The medians are $43,560 and $41,770.
What does a remote customer support specialist cost compared with Amherst Town-Northampton?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $56,206 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.