Customer Support Specialist salary in Springfield, MA
The median customer support specialist in Springfield earned $46,790 a year in May 20251. That is 4.5% above the US median of $44,770, even though it is 4.7% below the Massachusetts statewide median of $49,120. That is in the top quarter of US areas (#77 of 520). BLS counts about 2,930 people in this job here, 6% of the Massachusetts total.
BLS occupation 43-4051, area Springfield, MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Springfield against Massachusetts and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Springfield, MA | $35,420 | $46,790 | $62,140 | |
| Massachusetts | $35,440 | $49,120 | $74,880 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Springfield earns $39,350–$52,710. Pay is tightly grouped: the top tenth starts at $62,140, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $13,360 wide, against $19,590 across Massachusetts and $14,910 nationally: employers in Springfield pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,420 | $2,952 | $17.03 | $45,703 |
| 25th percentile | $39,350 | $3,279 | $18.92 | $50,774 |
| Median | $46,790 | $3,899 | $22.50 | $60,374 |
| 75th percentile | $52,710 | $4,392 | $25.34 | $68,013 |
| 90th percentile | $62,140 | $5,178 | $29.88 | $80,181 |
The step from the 25th percentile to the median is $7,440 a year; from the median to the 75th it is $5,920, or about $7,639 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Springfield, and the Massachusetts statewide median of $49,120 falls between the median and the 75th percentile.
What a hire really costs in Springfield
At the $46,790 median, a local hire costs about $60,374 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $13,584 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Springfield
Of the 17 roles we track in Springfield, this one ranks #15 by median pay, between medical administrative assistants ($47,780) and virtual receptionists ($40,770). Project Coordinator is the highest at $94,880.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| E-commerce Order Specialist | +8.7% | 70 | |
| Medical Administrative Assistant | +2.1% | 1,030 | |
| Customer Support Specialist | this role | 2,930 | |
| Virtual Receptionist | -12.9% | 1,240 | |
| Data Entry Specialist | -13.7% | 80 |
Measured against the US median, customer support specialists rank #9 of the 17 roles we track in Springfield (+4.5%), between paralegals (+4.7%) and medical administrative assistants (+4.0%). The typical role here is at +4.5%, so this job follows the area's general pay level. Customer support specialists hold 17.2% of the jobs in these 17 roles in Springfield, 12.8% across Massachusetts and 16.4% nationally. That is close to the national mix.
Other areas in Massachusetts
Across the 7 areas of Massachusetts with data for this job, the median runs from $43,560 in Amherst Town-Northampton to $49,920 in Boston-Cambridge, a gap of $6,360 a year. All 2 areas in Massachusetts with more customer support specialists than Springfield also pay more, among them Boston-Cambridge, MA-NH ($49,920) and Worcester, MA ($47,540).
| Area | Median | vs Springfield | Jobs |
|---|---|---|---|
| Boston-Cambridge, MA-NH | +6.7% | 37,780 | |
| Massachusetts (Nonmetro) | +3.0% | 430 | |
| Barnstable Town, MA | +2.3% | 1,310 | |
| Worcester, MA | +1.6% | 4,740 | |
| Springfield, MA | this area | 2,930 | |
| Pittsfield, MA | -4.6% | 680 | |
| Amherst Town-Northampton, MA | -6.9% | 760 |
Springfield against other US metro areas
By number of jobs, Springfield is #127 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside Massachusetts, Spokane-Spokane Valley and Racine-Mount Pleasant pay just above Springfield and San Luis Obispo-Paso Robles and Helena just below. All four are within $110 a year of the median in Springfield. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs Springfield | Jobs | Close in |
|---|---|---|---|---|
| Oxnard-Thousand Oaks, CA | +5.1% | 2,860 | jobs | |
| Racine-Mount Pleasant, WI | +0.0% | 1,130 | pay | |
| Spokane-Spokane Valley, WA | +0.0% | 2,850 | pay | |
| Springfield, MA | this area | 2,930 | ||
| San Luis Obispo-Paso Robles, CA | -0.1% | 750 | pay | |
| Helena, MT | -0.2% | 380 | pay | |
| Asheville, NC | -16.7% | 2,850 | jobs | |
| Myrtle Beach-Conway, SC | -22.0% | 2,950 | jobs |
Questions
How much does it cost to hire a customer support specialist in Springfield, MA?
About $60,374 a year at the median, or $5,031 a month: $46,790 in pay plus about $13,584 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Springfield?
Pay here is higher than in three quarters of US areas. The median was $46,790 a year in the May 2025 BLS survey. The 10th percentile was $35,420, the 90th $62,140, and the middle half earned $39,350 to $52,710.
Is Springfield cheaper than the rest of Massachusetts for customer support specialists?
Yes, it costs less: a median of $46,790 against $49,120 statewide. The next area up in Massachusetts is Worcester at $47,540, the next down Pittsfield at $44,650.
How many customer support specialists work in Springfield?
BLS counts about 2,930 in the May 2025 survey. That is 6% of the Massachusetts total of 49,990. Only Boston-Cambridge and Worcester have more in Massachusetts.
Does a customer support specialist cost more than a virtual receptionist in Springfield?
Yes: $6,020 a year more at the median. The medians are $46,790 and $40,770.
What does a remote customer support specialist cost compared with Springfield?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $60,374 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.