Customer Support Specialist salary in Barnstable Town, MA
Barnstable Town pays customer support specialists less than Massachusetts as a whole but still more than the country. The median is $47,880 a year1: 2.5% below the Massachusetts statewide median of $49,120 and 6.9% above the US median of $44,770. Nationally that is #48 of 520 areas, in the top tenth. BLS counts about 1,310 people in this job here, 3% of the Massachusetts total.
BLS occupation 43-4051, area Barnstable Town, MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Barnstable Town against Massachusetts and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Barnstable Town, MA | $35,840 | $47,880 | $70,290 | |
| Massachusetts | $35,440 | $49,120 | $74,880 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Barnstable Town earns $38,340–$59,890. The top tenth earns $70,290 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $21,550 wide, wider than in Massachusetts as a whole ($19,590) and the US ($14,910), so what a customer support specialist earns in Barnstable Town depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,840 | $2,987 | $17.23 | $46,245 |
| 25th percentile | $38,340 | $3,195 | $18.43 | $49,471 |
| Median | $47,880 | $3,990 | $23.02 | $61,781 |
| 75th percentile | $59,890 | $4,991 | $28.79 | $77,277 |
| 90th percentile | $70,290 | $5,858 | $33.79 | $90,697 |
The step from the 25th percentile to the median is $9,540 a year; from the median to the 75th it is $12,010, or about $15,497 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Barnstable Town, and the Massachusetts statewide median of $49,120 falls between the median and the 75th percentile.
What a hire really costs in Barnstable Town
At the $47,880 median, a local hire costs about $61,781 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $13,901 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.7 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Barnstable Town
Of the 14 roles we track in Barnstable Town, this one ranks #13 by median pay, between medical administrative assistants ($51,940) and virtual receptionists ($45,820). Project Coordinator is the highest at $102,980.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +26.7% | 990 | |
| Administrative Assistant | +15.0% | 990 | |
| Medical Administrative Assistant | +8.5% | 560 | |
| Customer Support Specialist | this role | 1,310 | |
| Virtual Receptionist | -4.3% | 670 |
Measured against the US median, customer support specialists rank #7 of the 14 roles we track in Barnstable Town (+6.9%), between payroll specialists (+9.7%) and executive assistants (+4.2%). The typical role here is at +5.6%, so this job follows the area's general pay level. Customer support specialists hold 15.4% of the jobs in these 14 roles in Barnstable Town, 13.0% across Massachusetts and 16.7% nationally. That is close to the national mix.
Other areas in Massachusetts
Across the 7 areas of Massachusetts with data for this job, the median runs from $43,560 in Amherst Town-Northampton to $49,920 in Boston-Cambridge, a gap of $6,360 a year. Of the 3 areas in Massachusetts with more customer support specialists than Barnstable Town, 2 pay less: Worcester, MA ($47,540) and Springfield, MA ($46,790).
| Area | Median | vs Barnstable Town | Jobs |
|---|---|---|---|
| Boston-Cambridge, MA-NH | +4.3% | 37,780 | |
| Massachusetts (Nonmetro) | +0.7% | 430 | |
| Barnstable Town, MA | this area | 1,310 | |
| Worcester, MA | -0.7% | 4,740 | |
| Springfield, MA | -2.3% | 2,930 | |
| Pittsfield, MA | -6.7% | 680 | |
| Amherst Town-Northampton, MA | -9.0% | 760 |
Barnstable Town against other US metro areas
By number of jobs, Barnstable Town is #267 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside Massachusetts, Redding and Portland-South Portland pay just above Barnstable Town and Hanford-Corcoran and Milwaukee-Waukesha just below. All four are within $40 a year of the median in Barnstable Town. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Barnstable Town | Jobs | Close in |
|---|---|---|---|---|
| Portland-South Portland, ME | +0.1% | 3,480 | pay | |
| Redding, CA | +0.0% | 630 | pay | |
| Barnstable Town, MA | this area | 1,310 | ||
| Hanford-Corcoran, CA | -0.1% | 210 | pay | |
| Milwaukee-Waukesha, WI | -0.1% | 14,080 | pay | |
| Kennewick-Richland, WA | -5.2% | 1,290 | jobs | |
| Burlington, NC | -14.3% | 1,290 | jobs | |
| Gainesville, GA | -17.9% | 1,320 | jobs |
Questions
How much does it cost to hire a customer support specialist in Barnstable Town, MA?
About $61,781 a year at the median, or $5,148 a month: $47,880 in pay plus about $13,901 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Barnstable Town?
Pay here is higher than in three quarters of US areas. The median was $47,880 a year in the May 2025 BLS survey. The 10th percentile was $35,840, the 90th $70,290, and the middle half earned $38,340 to $59,890.
Is Barnstable Town cheaper than the rest of Massachusetts for customer support specialists?
Yes, it costs less: a median of $47,880 against $49,120 statewide. The next area up in Massachusetts is the Massachusetts nonmetro area at $48,200, the next down Worcester at $47,540.
How many customer support specialists work in Barnstable Town?
BLS counts about 1,310 in the May 2025 survey. That is 3% of the Massachusetts total of 49,990. 3 areas in Massachusetts have more; the closest in size is Springfield, with about 2,930.
Does a customer support specialist cost more than a virtual receptionist in Barnstable Town?
Yes: $2,060 a year more at the median. The medians are $47,880 and $45,820.
What does a remote customer support specialist cost compared with Barnstable Town?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $61,781 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.