Customer Support Specialist salary in Worcester, MA
Worcester pays customer support specialists less than Massachusetts as a whole but still more than the country. The median is $47,540 a year1: 3.2% below the Massachusetts statewide median of $49,120 and 6.2% above the US median of $44,770. That is in the top quarter of US areas (#59 of 520). BLS counts about 4,740 people in this job here, 9% of the Massachusetts total.
BLS occupation 43-4051, area Worcester, MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Worcester against Massachusetts and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Worcester, MA | $35,140 | $47,540 | $66,980 | |
| Massachusetts | $35,440 | $49,120 | $74,880 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $66,980, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Worcester earns $39,050–$58,630. From the 25th to the 75th percentile, the local range is $19,580 wide, between the figure for Massachusetts ($19,590) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,140 | $2,928 | $16.89 | $45,342 |
| 25th percentile | $39,050 | $3,254 | $18.77 | $50,387 |
| Median | $47,540 | $3,962 | $22.86 | $61,342 |
| 75th percentile | $58,630 | $4,886 | $28.19 | $75,652 |
| 90th percentile | $66,980 | $5,582 | $32.20 | $86,426 |
An offer at the 75th percentile instead of the median adds $11,090 a year in pay and about $14,310 in employer cost. Going down to the 25th percentile saves $8,490 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Worcester, and the Massachusetts statewide median of $49,120 falls between the median and the 75th percentile.
What a hire really costs in Worcester
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $13,802 to the $47,540 median and brings it to $61,342 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.7 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Worcester
Of the 17 roles we track in Worcester, this one ranks #14 by median pay, between e-commerce order specialists ($47,900) and medical administrative assistants ($47,290). Project Coordinator is the highest at $100,290.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| HR Assistant | +4.9% | 120 | |
| E-commerce Order Specialist | +0.8% | 100 | |
| Customer Support Specialist | this role | 4,740 | |
| Medical Administrative Assistant | -0.5% | 2,860 | |
| Data Entry Specialist | -3.2% | 150 |
Measured against the US median, customer support specialists rank #9 of the 17 roles we track in Worcester (+6.2%), between virtual receptionists (+9.8%) and office managers (+5.2%). The typical role here is at +6.2%, so this job follows the area's general pay level. Customer support specialists hold 14.6% of the jobs in these 17 roles in Worcester, 12.8% across Massachusetts and 16.4% nationally. That is close to the national mix.
Other areas in Massachusetts
Across the 7 areas of Massachusetts with data for this job, the median runs from $43,560 in Amherst Town-Northampton to $49,920 in Boston-Cambridge, a gap of $6,360 a year. The one area in Massachusetts with more customer support specialists, Boston-Cambridge, MA-NH ($49,920), also pays more.
| Area | Median | vs Worcester | Jobs |
|---|---|---|---|
| Boston-Cambridge, MA-NH | +5.0% | 37,780 | |
| Massachusetts (Nonmetro) | +1.4% | 430 | |
| Barnstable Town, MA | +0.7% | 1,310 | |
| Worcester, MA | this area | 4,740 | |
| Springfield, MA | -1.6% | 2,930 | |
| Pittsfield, MA | -6.1% | 680 | |
| Amherst Town-Northampton, MA | -8.4% | 760 |
Worcester against other US metro areas
By number of jobs, Worcester is #87 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside Massachusetts, Trenton-Princeton and Sheboygan pay just above Worcester and Fond du Lac and Madison just below. All four are within $180 a year of the median in Worcester. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Worcester | Jobs | Close in |
|---|---|---|---|---|
| Sheboygan, WI | +0.4% | 900 | pay | |
| Trenton-Princeton, NJ | +0.1% | 3,140 | pay | |
| Worcester, MA | this area | 4,740 | ||
| Fond du Lac, WI | -0.1% | 530 | pay | |
| Madison, WI | -0.1% | 7,120 | pay | |
| Syracuse, NY | -4.6% | 4,710 | jobs | |
| Ogden, UT | -18.7% | 4,800 | jobs | |
| Palm Bay-Melbourne, FL | -20.6% | 4,700 | jobs |
Questions
How much does it cost to hire a customer support specialist in Worcester, MA?
About $61,342 a year at the median, or $5,112 a month: $47,540 in pay plus about $13,802 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Worcester?
Pay here is higher than in three quarters of US areas. The median was $47,540 a year in the May 2025 BLS survey. The 10th percentile was $35,140, the 90th $66,980, and the middle half earned $39,050 to $58,630.
Is Worcester cheaper than the rest of Massachusetts for customer support specialists?
Yes, it costs less: a median of $47,540 against $49,120 statewide. The next area up in Massachusetts is Barnstable Town at $47,880, the next down Springfield at $46,790.
How many customer support specialists work in Worcester?
BLS counts about 4,740 in the May 2025 survey. That is 9% of the Massachusetts total of 49,990. Only Boston-Cambridge has more in Massachusetts.
Does a customer support specialist cost more than a medical administrative assistant in Worcester?
Yes: $250 a year more at the median. The medians are $47,540 and $47,290.
What does a remote customer support specialist cost compared with Worcester?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $61,342 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.