Customer Support Specialist salary in Syracuse, NY
The median customer support specialist in Syracuse earned $45,360 a year in May 20251. That is 1.3% above the US median of $44,770, even though it is 5.5% below the New York statewide median of $48,000. That is in the top quarter of US areas (#124 of 520). BLS counts about 4,710 people in this job here, 3% of the New York total.
BLS occupation 43-4051, area Syracuse, NY. Data from the May 2025 release, checked 2026-10-15.
Pay in Syracuse against New York and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Syracuse, NY | $34,630 | $45,360 | $65,680 | |
| New York | $36,270 | $48,000 | $76,280 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Syracuse earns $38,170–$54,340. The top tenth earns $65,680 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $16,170 wide, between the figure for New York ($19,920) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $34,630 | $2,886 | $16.65 | $44,684 |
| 25th percentile | $38,170 | $3,181 | $18.35 | $49,252 |
| Median | $45,360 | $3,780 | $21.81 | $58,529 |
| 75th percentile | $54,340 | $4,528 | $26.12 | $70,116 |
| 90th percentile | $65,680 | $5,473 | $31.58 | $84,748 |
The step from the 25th percentile to the median is $7,190 a year; from the median to the 75th it is $8,980, or about $11,587 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in Syracuse, and the New York statewide median of $48,000 falls between the median and the 75th percentile.
What a hire really costs in Syracuse
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $13,169 to the $45,360 median and brings it to $58,529 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Syracuse
Of the 17 roles we track in Syracuse, this one ranks #14 by median pay, between e-commerce order specialists ($47,410) and medical administrative assistants ($44,870). Project Coordinator is the highest at $105,390.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +6.9% | 4,950 | |
| E-commerce Order Specialist | +4.5% | 90 | |
| Customer Support Specialist | this role | 4,710 | |
| Medical Administrative Assistant | -1.1% | 1,870 | |
| Data Entry Specialist | -5.6% | 230 |
Measured against the US median, customer support specialists rank #9 of the 17 roles we track in Syracuse (+1.3%), between recruiters (+1.6%) and executive assistants (-0.3%). The typical role here is at +1.3%, so this job follows the area's general pay level. Customer support specialists hold 14.7% of the jobs in these 17 roles in Syracuse, 12.8% across New York and 16.4% nationally. That is close to the national mix.
Other areas in New York
Across the 16 areas of New York with data for this job, the median runs from $39,230 in Elmira to $49,590 in New York-Newark, a gap of $10,360 a year. Of the 4 areas in New York with more customer support specialists than Syracuse, 2 pay less: Rochester, NY ($44,740) and Albany-Schenectady, NY ($45,350).
| Area | Median | vs Syracuse | Jobs |
|---|---|---|---|
| Kiryas Joel-Poughkeepsie, NY | +0.4% | 3,980 | |
| Buffalo-Cheektowaga, NY | +0.4% | 9,850 | |
| Ithaca, NY | +0.1% | 650 | |
| Syracuse, NY | this area | 4,710 | |
| Albany-Schenectady, NY | -0.0% | 8,290 | |
| Binghamton, NY | -0.2% | 1,490 | |
| Utica-Rome, NY | -0.2% | 1,770 |
Syracuse against other US metro areas
By number of jobs, Syracuse is #88 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside New York, Kennewick-Richland and Salt Lake City-Murray pay just above Syracuse and Greeley and Owensboro just below. All four are within $100 a year of the median in Syracuse. Of the three markets with about as many customer support specialists, two pay more.
| Metro area | Median | vs Syracuse | Jobs | Close in |
|---|---|---|---|---|
| Manchester-Nashua, NH | +9.4% | 4,680 | jobs | |
| Worcester, MA | +4.8% | 4,740 | jobs | |
| Salt Lake City-Murray, UT | +0.1% | 26,620 | pay | |
| Kennewick-Richland, WA | +0.0% | 1,290 | pay | |
| Syracuse, NY | this area | 4,710 | ||
| Greeley, CO | -0.1% | 1,260 | pay | |
| Owensboro, KY | -0.2% | 920 | pay | |
| Palm Bay-Melbourne, FL | -16.8% | 4,700 | jobs |
Questions
How much does it cost to hire a customer support specialist in Syracuse, NY?
About $58,529 a year at the median, or $4,877 a month: $45,360 in pay plus about $13,169 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Syracuse?
Pay here is higher than in three quarters of US areas. The median was $45,360 a year in the May 2025 BLS survey. The 10th percentile was $34,630, the 90th $65,680, and the middle half earned $38,170 to $54,340.
Is Syracuse cheaper than the rest of New York for customer support specialists?
Yes, it costs less: a median of $45,360 against $48,000 statewide. The next area up in New York is Ithaca at $45,390, the next down Albany-Schenectady at $45,350.
How many customer support specialists work in Syracuse?
BLS counts about 4,710 in the May 2025 survey. That is 3% of the New York total of 141,090. 4 areas in New York have more; the closest in size is Albany-Schenectady, with about 8,290.
Does a customer support specialist cost more than a medical administrative assistant in Syracuse?
Yes: $490 a year more at the median. The medians are $45,360 and $44,870.
What does a remote customer support specialist cost compared with Syracuse?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $58,529 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.