Cost of hiring a customer support specialist in Salt Lake City-Murray, UT
No other area in Utah pays customer support specialists more than Salt Lake City-Murray: the median is $45,410 a year[1]. That is 5.3% above the Utah statewide median of $43,140, and 1.4% above the US median of $44,770. That is in the top quarter of US areas (#121 of 520). It is the largest market for the job in Utah: about 26,620 people, 60% of the Utah total.
BLS occupation 43-4051, area Salt Lake City-Murray, UT. Data from the May 2025 release, checked 2026-10-15.
Pay in Salt Lake City-Murray against Utah and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Salt Lake City-Murray, UT | $34,580 | $45,410 | $61,060 | |
| Utah | $32,940 | $43,140 | $59,550 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Salt Lake City-Murray earns $38,340–$51,400. Pay is tightly grouped: the top tenth starts at $61,060, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $34,580 | $2,882 | $16.62 | $49,400 |
| 25th percentile | $38,340 | $3,195 | $18.43 | $54,771 |
| Median | $45,410 | $3,784 | $21.83 | $64,871 |
| 75th percentile | $51,400 | $4,283 | $24.71 | $73,429 |
| 90th percentile | $61,060 | $5,088 | $29.36 | $87,229 |
An offer at the 75th percentile instead of the median adds $5,990 a year in pay and about $8,557 in employer cost. Going down to the 25th percentile saves $7,070 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
What a hire really costs in Salt Lake City-Murray
Pay is only part of it. Benefits and payroll taxes are 30.0% of total compensation in US private industry[2], which adds about $19,461 to the $45,410 median and brings it to $64,871 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.
For the $64,871 a local hire costs here, you could cover about 4.9 remote hires in year one at the midpoint of our range. From year two the fee drops out and the remote figure is $10,788. About the candidates: most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
Other roles in Salt Lake City-Murray
Of the 17 roles we track in Salt Lake City-Murray, this one ranks #15 by median pay. Project Coordinator is the highest at $98,000 and Virtual Receptionist the lowest at $37,810.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Project Coordinator | +115.8% | 8,990 | |
| Accountant | +80.8% | 8,660 | |
| Recruiter | +63.9% | 5,350 | |
| Office Manager | +58.3% | 9,820 | |
| Marketing Specialist | +42.4% | 8,250 | |
| Paralegal | +42.4% | 2,140 | |
| Executive Assistant | +39.8% | 2,880 | |
| Sales Development Representative | +39.5% | 7,900 | |
| Payroll Specialist | +24.3% | 850 | |
| Bookkeeper | +13.0% | 6,310 | |
| HR Assistant | +9.4% | 240 | |
| Administrative Assistant | +5.5% | 6,670 | |
| Data Entry Specialist | +4.7% | 1,580 | |
| Medical Administrative Assistant | +3.4% | 2,190 | |
| Customer Support Specialist | this role | 26,620 | |
| E-commerce Order Specialist | -0.9% | 400 | |
| Virtual Receptionist | -16.7% | 4,660 |
Other areas in Utah
Across the 7 areas of Utah with data for this job, the median runs from $37,330 in Logan to $45,410 in Salt Lake City-Murray, a gap of $8,080 a year.
| Area | Median | vs Salt Lake City-Murray | Jobs |
|---|---|---|---|
| Salt Lake City-Murray, UT | this area | 26,620 | |
| St. George, UT | -8.4% | 1,890 | |
| High Desert Utah (Nonmetro) | -11.6% | 1,140 | |
| Wasatch Front Fringe Utah (Nonmetro) | -12.2% | 850 | |
| Provo-Orem, UT | -12.9% | 7,780 | |
| Ogden, UT | -14.8% | 4,800 | |
| Logan, UT-ID | -17.8% | 1,460 |
Questions
How much does it cost to hire a customer support specialist in Salt Lake City-Murray, UT?
About $64,871 a year at the median, or $5,406 a month: $45,410 in pay plus benefits and payroll taxes at the 30% share of total compensation in US private industry (June 2026). Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Salt Lake City-Murray?
The median was $45,410 a year in the May 2025 BLS survey. The 10th percentile was $34,580, the 90th $61,060, and the middle half earned $38,340 to $51,400.
Is Salt Lake City-Murray the most expensive area in Utah for customer support specialists?
Yes. Its median of $45,410 is the highest of 7 areas in Utah. St. George comes next at $41,600.
How many customer support specialists work in Salt Lake City-Murray?
BLS counts about 26,620 in the May 2025 survey. That is 60% of the Utah total of 44,490.
Does a customer support specialist cost more than an e-commerce order specialist in Salt Lake City-Murray?
Yes: $410 a year more at the median. The medians are $45,410 and $45,000.
What does a remote customer support specialist cost compared with Salt Lake City-Murray?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $64,871 for a local hire at the median.
Sources
- BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
- BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
- Silkstaff pricing: https://silkstaff.com/#pricing
- Deel pricing, contractor management: https://www.deel.com/pricing/
How these pages are built: methodology and data sources. Last updated 2026-11-06.