Customer Support Specialist salary in Binghamton, NY

Pay in Binghamton against New York and the US

Customer support specialists at the 90th percentile earn $62,710, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Binghamton earns $38,100–$56,730. From the 25th to the 75th percentile, the local range is $18,630 wide, between the figure for New York ($19,920) and the US figure ($14,910).

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $11,450 over the median, the 25th only $7,180 under it. An offer at the 75th percentile adds about $14,774 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Binghamton, and the New York statewide median of $48,000 falls between the median and the 75th percentile.

What a hire really costs in Binghamton

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $13,146 to the $45,280 median and brings it to $58,426 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Binghamton

Of the 17 roles we track in Binghamton, this one ranks #14 by median pay, between administrative assistants ($47,560) and medical administrative assistants ($43,290). Project Coordinator is the highest at $106,580.

Measured against the US median, customer support specialists rank #5 of the 17 roles we track in Binghamton (+1.1%), between HR assistants (+2.4%) and recruiters (+0.3%). The typical role here is at -2.6%, so, measured against the US, customer support specialists cost more in Binghamton than the area's general pay level would suggest. Customer support specialists hold 15.9% of the jobs in these 17 roles in Binghamton, 12.8% across New York and 16.4% nationally. That is close to the national mix.

Other areas in New York

Across the 16 areas of New York with data for this job, the median runs from $39,230 in Elmira to $49,590 in New York-Newark, a gap of $10,360 a year. Of the 10 areas in New York with more customer support specialists than Binghamton, 4 pay less, the largest of them Rochester, NY ($44,740), the Southwest New York nonmetro area ($43,210) and Utica-Rome, NY ($45,250).

Binghamton against other US metro areas

By number of jobs, Binghamton is #242 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside New York, Greeley and Kennewick-Richland pay just above Binghamton and Owensboro and Fort Wayne just below. All four are within $100 a year of the median in Binghamton. Of the three markets with about as many customer support specialists, none pays as much.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.