Customer Support Specialist salary in Utica-Rome, NY

Pay in Utica-Rome against New York and the US

The middle half of customer support specialists in Utica-Rome earns $37,220–$55,040. The top tenth earns $65,400 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $17,820 wide, between the figure for New York ($19,920) and the US figure ($14,910).

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $9,790 a year in pay and about $12,632 in employer cost. Going down to the 25th percentile saves $8,030 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Utica-Rome, and the New York statewide median of $48,000 falls between the median and the 75th percentile.

What a hire really costs in Utica-Rome

At the $45,250 median, a local hire costs about $58,387 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,137 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Utica-Rome

Of the 17 roles we track in Utica-Rome, this one ranks #13 by median pay, between administrative assistants ($46,110) and e-commerce order specialists ($44,990). Project Coordinator is the highest at $100,430.

Measured against the US median, this job is the best paid of the 17 roles we track in Utica-Rome (+1.1%); payroll specialists come last (-14.3%). The typical role here is at -4.6%, so, measured against the US, customer support specialists cost more in Utica-Rome than the area's general pay level would suggest. Customer support specialists hold 15.6% of the jobs in these 17 roles in Utica-Rome, 12.8% across New York and 16.4% nationally. That is close to the national mix.

Other areas in New York

Across the 16 areas of New York with data for this job, the median runs from $39,230 in Elmira to $49,590 in New York-Newark, a gap of $10,360 a year. Of the 8 areas in New York with more customer support specialists than Utica-Rome, 2 pay less: Rochester, NY ($44,740) and the Southwest New York nonmetro area ($43,210).

Utica-Rome against other US metro areas

By number of jobs, Utica-Rome is #207 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside New York, Owensboro and Greeley pay just above Utica-Rome and Fort Wayne and Albany just below. All four are within $170 a year of the median in Utica-Rome. Of the three markets with about as many customer support specialists, one pays more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.