Customer Support Specialist salary in Pittsfield, MA
Pittsfield pays customer support specialists close to the national norm. The median is $44,650 a year1, 9.1% below the Massachusetts statewide median of $49,120 and about level with the US median of $44,770. Among US areas it comes in at #149 of 520. About 680 customer support specialists work here, 1% of the Massachusetts total.
BLS occupation 43-4051, area Pittsfield, MA. Data from the May 2025 release, checked 2026-10-15.
Pay in Pittsfield against Massachusetts and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Pittsfield, MA | $34,350 | $44,650 | $64,360 | |
| Massachusetts | $35,440 | $49,120 | $74,880 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Pittsfield earns $38,010–$56,860. The top tenth earns $64,360 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $18,850 wide, between the figure for Massachusetts ($19,590) and the US figure ($14,910).
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $34,350 | $2,862 | $16.51 | $44,323 |
| 25th percentile | $38,010 | $3,168 | $18.27 | $49,045 |
| Median | $44,650 | $3,721 | $21.47 | $57,613 |
| 75th percentile | $56,860 | $4,738 | $27.34 | $73,368 |
| 90th percentile | $64,360 | $5,363 | $30.94 | $83,045 |
Pay climbs faster above the median than below it here: the 75th percentile is $12,210 over the median, the 25th only $6,640 under it. An offer at the 75th percentile adds about $15,755 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Pittsfield, and the Massachusetts statewide median of $49,120 falls there too.
What a hire really costs in Pittsfield
At the $44,650 median, a local hire costs about $57,613 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $12,963 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.3 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Pittsfield
Of the 15 roles we track in Pittsfield, this one ranks #14 by median pay, between data entry specialists ($46,620) and virtual receptionists ($41,890). Project Coordinator is the highest at $104,640.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +12.0% | 600 | |
| Medical Administrative Assistant | +9.6% | 530 | |
| Data Entry Specialist | +4.4% | 30 | |
| Customer Support Specialist | this role | 680 | |
| Virtual Receptionist | -6.2% | 360 |
Measured against the US median, customer support specialists rank #11 of the 15 roles we track in Pittsfield (-0.3%), between payroll specialists (+0.8%) and paralegals (-1.1%). The typical role here is at +2.0%, so this job follows the area's general pay level. Customer support specialists hold 13.0% of the jobs in these 15 roles in Pittsfield, 12.9% across Massachusetts and 16.5% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Massachusetts
Across the 7 areas of Massachusetts with data for this job, the median runs from $43,560 in Amherst Town-Northampton to $49,920 in Boston-Cambridge, a gap of $6,360 a year. Of the 5 areas in Massachusetts with more customer support specialists than Pittsfield, 1 pays less: Amherst Town-Northampton, MA ($43,560).
| Area | Median | vs Pittsfield | Jobs |
|---|---|---|---|
| Boston-Cambridge, MA-NH | +11.8% | 37,780 | |
| Massachusetts (Nonmetro) | +8.0% | 430 | |
| Barnstable Town, MA | +7.2% | 1,310 | |
| Worcester, MA | +6.5% | 4,740 | |
| Springfield, MA | +4.8% | 2,930 | |
| Pittsfield, MA | this area | 680 | |
| Amherst Town-Northampton, MA | -2.4% | 760 |
Pittsfield against other US metro areas
By number of jobs, Pittsfield is #417 of 520 US areas for this job. The market is small, and its pay sits near the middle of the US range. Outside Massachusetts, Missoula and Detroit-Warren pay just above Pittsfield and Honolulu and Billings just below. All four are within $80 a year of the median in Pittsfield. Of the three markets with about as many customer support specialists, one pays more.
| Metro area | Median | vs Pittsfield | Jobs | Close in |
|---|---|---|---|---|
| Bremerton-Silverdale, WA | +5.3% | 680 | jobs | |
| Detroit-Warren, MI | +0.2% | 31,310 | pay | |
| Missoula, MT | +0.1% | 700 | pay | |
| Pittsfield, MA | this area | 680 | ||
| Honolulu, HI | -0.0% | 6,260 | pay | |
| Billings, MT | -0.2% | 1,090 | pay | |
| Kingston, NY | -2.2% | 680 | jobs | |
| Mansfield, OH | -16.7% | 680 | jobs |
Questions
How much does it cost to hire a customer support specialist in Pittsfield, MA?
About $57,613 a year at the median, or $4,801 a month: $44,650 in pay plus about $12,963 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Pittsfield?
The median was $44,650 a year in the May 2025 BLS survey. The 10th percentile was $34,350, the 90th $64,360, and the middle half earned $38,010 to $56,860.
Is Pittsfield cheaper than the rest of Massachusetts for customer support specialists?
Yes, it costs less: a median of $44,650 against $49,120 statewide. The next area up in Massachusetts is Springfield at $46,790, the next down Amherst Town-Northampton at $43,560.
How many customer support specialists work in Pittsfield?
BLS counts about 680 in the May 2025 survey. That is 1% of the Massachusetts total of 49,990. 5 areas in Massachusetts have more; the closest in size is Amherst Town-Northampton, with about 760.
Does a customer support specialist cost more than a virtual receptionist in Pittsfield?
Yes: $2,760 a year more at the median. The medians are $44,650 and $41,890.
What does a remote customer support specialist cost compared with Pittsfield?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $57,613 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.