Customer Support Specialist salary in Billings, MT

Pay in Billings against Montana and the US

The middle half of customer support specialists in Billings earns $39,920–$48,900. Pay is tightly grouped: the top tenth starts at $58,270, only 1.6 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $8,980 wide, against $10,620 across Montana and $14,910 nationally: employers in Billings pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $4,320 a year in pay and about $5,574 in employer cost. Going down to the 25th percentile saves $4,660 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Billings, and the Montana statewide median of $45,290 falls there too.

What a hire really costs in Billings

At the $44,580 median, a local hire costs about $57,523 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,943 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.3 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.3 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Billings

Of the 15 roles we track in Billings, this one ranks #11 by median pay, between bookkeepers ($47,830) and medical administrative assistants ($43,710). Project Coordinator is the highest at $85,540.

Measured against the US median, this job is the best paid of the 15 roles we track in Billings (-0.4%); executive assistants come last (-21.8%). The typical role here is at -8.1%, so, measured against the US, customer support specialists cost more in Billings than the area's general pay level would suggest. Customer support specialists hold 14.6% of the jobs in these 15 roles in Billings, 11.8% across Montana and 16.5% nationally. That is close to the national mix.

Other areas in Montana

Across the 7 areas of Montana with data for this job, the median runs from $42,270 in Great Falls to $46,680 in Helena, a gap of $4,410 a year. No other area in Montana has as many customer support specialists, and 3 of the other 6 pay less.

Billings against other US metro areas

By number of jobs, Billings is #318 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Montana, Honolulu and Pittsfield pay just above Billings and Anchorage and Minot just below. All four are within $70 a year of the median in Billings. Of the three markets with about as many customer support specialists, none pays as much.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.