Customer Support Specialist salary in Great Falls, MT

Pay in Great Falls against Montana and the US

The middle half of customer support specialists in Great Falls earns $37,770–$47,430. Pay is tightly grouped: the top tenth starts at $56,870, only 1.6 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $9,660 wide, against $10,620 across Montana and $14,910 nationally: employers in Great Falls pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $5,160 a year in pay and about $6,658 in employer cost. Going down to the 25th percentile saves $4,500 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Great Falls, and the Montana statewide median of $45,290 falls there too.

What a hire really costs in Great Falls

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $12,272 to the $42,270 median and brings it to $54,542 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.1 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.1 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Great Falls

Of the 14 roles we track in Great Falls, this one ranks #12 by median pay, between administrative assistants ($43,400) and data entry specialists ($39,140). Project Coordinator is the highest at $83,580.

Measured against the US median, customer support specialists rank #5 of the 14 roles we track in Great Falls (-5.6%), between data entry specialists (-5.3%) and administrative assistants (-8.7%). The typical role here is at -9.3%, so, measured against the US, customer support specialists cost more in Great Falls than the area's general pay level would suggest. Customer support specialists hold 13.1% of the jobs in these 14 roles in Great Falls, 11.9% across Montana and 17.0% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Montana

Across the 7 areas of Montana with data for this job, the median runs from $42,270 in Great Falls to $46,680 in Helena, a gap of $4,410 a year. All 4 areas in Montana with more customer support specialists than Great Falls also pay more, among them Billings, MT ($44,580) and the West Montana nonmetro area ($43,420).

Great Falls against other US metro areas

By number of jobs, Great Falls is #498 of 520 US areas for this job. The market is small, and its pay sits near the middle of the US range. Outside Montana, North Port-Bradenton and Lima pay just above Great Falls and Jackson and Spartanburg just below. All four are within $70 a year of the median in Great Falls. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.