Customer Support Specialist salary in Monroe, MI
Hiring a customer support specialist costs less in Monroe than in Michigan or the country as a whole. The median is $41,650 a year1: 5.2% below the Michigan statewide median of $43,950 and 7.0% below the US median of $44,770. Nationally it ranks #241 of 520 areas. About 370 customer support specialists work here.
BLS occupation 43-4051, area Monroe, MI. Data from the May 2025 release, checked 2026-10-15.
Pay in Monroe against Michigan and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Monroe, MI | $30,280 | $41,650 | $61,200 | |
| Michigan | $30,670 | $43,950 | $63,830 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Monroe earns $35,990–$48,710. The top tenth earns $61,200 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $12,720 wide, against $13,910 across Michigan and $14,910 nationally: employers in Monroe pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $30,280 | $2,523 | $14.56 | $39,071 |
| 25th percentile | $35,990 | $2,999 | $17.30 | $46,439 |
| Median | $41,650 | $3,471 | $20.02 | $53,742 |
| 75th percentile | $48,710 | $4,059 | $23.42 | $62,852 |
| 90th percentile | $61,200 | $5,100 | $29.42 | $78,968 |
The step from the 25th percentile to the median is $5,660 a year; from the median to the 75th it is $7,060, or about $9,110 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Monroe, and the Michigan statewide median of $43,950 falls there too.
What a hire really costs in Monroe
At the $41,650 median, a local hire costs about $53,742 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $12,092 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.0 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.0 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Monroe
Of the 13 roles we track in Monroe, this one ranks #11 by median pay, between administrative assistants ($45,560) and medical administrative assistants ($37,060). Project Coordinator is the highest at $100,290.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +15.8% | 290 | |
| Administrative Assistant | +9.4% | 330 | |
| Customer Support Specialist | this role | 370 | |
| Medical Administrative Assistant | -11.0% | 160 | |
| Virtual Receptionist | -14.6% | 280 |
Measured against the US median, customer support specialists rank #6 of the 13 roles we track in Monroe (-7.0%), between virtual receptionists (-6.4%) and office managers (-8.4%). The typical role here is at -8.4%, so this job follows the area's general pay level. Customer support specialists hold 13.9% of the jobs in these 13 roles in Monroe, 18.3% across Michigan and 17.1% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Michigan
Across the 19 areas of Michigan with data for this job, the median runs from $36,150 in Saginaw to $48,250 in Midland, a gap of $12,100 a year. Of the 17 areas in Michigan with more customer support specialists than Monroe, 8 pay less, the largest of them Ann Arbor, MI ($39,480), Saginaw, MI ($36,150) and Flint, MI ($38,800).
| Area | Median | vs Monroe | Jobs |
|---|---|---|---|
| Niles, MI | +4.7% | 930 | |
| Jackson, MI | +1.4% | 830 | |
| Traverse City, MI | +0.9% | 960 | |
| Monroe, MI | this area | 370 | |
| Battle Creek, MI | -1.9% | 620 | |
| Muskegon-Norton Shores, MI | -2.1% | 700 | |
| Mid Michigan (Nonmetro) | -3.4% | 1,790 |
Monroe against other US metro areas
By number of jobs, Monroe is #496 of 520 US areas for this job. The market is small, and its pay sits near the middle of the US range. Outside Michigan, Erie and Albuquerque pay just above Monroe and Louisville and St. George just below. All four are within $140 a year of the median in Monroe. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs Monroe | Jobs | Close in |
|---|---|---|---|---|
| Longview-Kelso, WA | +18.8% | 380 | jobs | |
| Helena, MT | +12.1% | 380 | jobs | |
| El Centro, CA | +11.0% | 360 | jobs | |
| Albuquerque, NM | +0.3% | 10,270 | pay | |
| Erie, PA | +0.2% | 1,610 | pay | |
| Monroe, MI | this area | 370 | ||
| Louisville, KY-IN | -0.1% | 13,630 | pay | |
| St. George, UT | -0.1% | 1,890 | pay |
Questions
How much does it cost to hire a customer support specialist in Monroe, MI?
About $53,742 a year at the median, or $4,478 a month: $41,650 in pay plus about $12,092 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Monroe?
The median was $41,650 a year in the May 2025 BLS survey. The 10th percentile was $30,280, the 90th $61,200, and the middle half earned $35,990 to $48,710.
Is Monroe cheaper than the rest of Michigan for customer support specialists?
Yes, it costs less: a median of $41,650 against $43,950 statewide. The next area up in Michigan is Traverse City at $42,030, the next down Battle Creek at $40,870.
How many customer support specialists work in Monroe?
BLS counts about 370 in the May 2025 survey. 17 areas in Michigan have more; the closest in size is Midland, with about 620.
Does a customer support specialist cost more than a medical administrative assistant in Monroe?
Yes: $4,590 a year more at the median. The medians are $41,650 and $37,060.
What does a remote customer support specialist cost compared with Monroe?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $53,742 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.