Customer Support Specialist salary in Jackson, MI
Hiring a customer support specialist costs less in Jackson than in Michigan or the country as a whole. The median is $42,230 a year1: 3.9% below the Michigan statewide median of $43,950 and 5.7% below the US median of $44,770. Among US areas it comes in at #226 of 520. About 830 customer support specialists work here, 1% of the Michigan total.
BLS occupation 43-4051, area Jackson, MI. Data from the May 2025 release, checked 2026-10-15.
Pay in Jackson against Michigan and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Jackson, MI | $30,140 | $42,230 | $60,780 | |
| Michigan | $30,670 | $43,950 | $63,830 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Jackson earns $36,200–$49,090. The top tenth earns $60,780 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $12,890 wide, against $13,910 across Michigan and $14,910 nationally: employers in Jackson pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $30,140 | $2,512 | $14.49 | $38,890 |
| 25th percentile | $36,200 | $3,017 | $17.40 | $46,710 |
| Median | $42,230 | $3,519 | $20.30 | $54,490 |
| 75th percentile | $49,090 | $4,091 | $23.60 | $63,342 |
| 90th percentile | $60,780 | $5,065 | $29.22 | $78,426 |
The step from the 25th percentile to the median is $6,030 a year; from the median to the 75th it is $6,860, or about $8,852 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Jackson, and the Michigan statewide median of $43,950 falls there too.
What a hire really costs in Jackson
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $12,260 to the $42,230 median and brings it to $54,490 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.1 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.1 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Jackson
Of the 15 roles we track in Jackson, this one ranks #13 by median pay, between data entry specialists ($45,970) and medical administrative assistants ($39,740). Project Coordinator is the highest at $100,280.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +11.3% | 530 | |
| Data Entry Specialist | +8.9% | 30 | |
| Customer Support Specialist | this role | 830 | |
| Medical Administrative Assistant | -5.9% | 300 | |
| Virtual Receptionist | -14.4% | 280 |
Measured against the US median, customer support specialists rank #8 of the 15 roles we track in Jackson (-5.7%), between office managers (-5.7%) and executive assistants (-6.1%). The typical role here is at -5.7%, so this job follows the area's general pay level. Customer support specialists hold 17.7% of the jobs in these 15 roles in Jackson, 17.8% across Michigan and 16.5% nationally. That is close to the national mix.
Other areas in Michigan
Across the 19 areas of Michigan with data for this job, the median runs from $36,150 in Saginaw to $48,250 in Midland, a gap of $12,100 a year. Of the 13 areas in Michigan with more customer support specialists than Jackson, 7 pay less, the largest of them Ann Arbor, MI ($39,480), Saginaw, MI ($36,150) and Flint, MI ($38,800).
| Area | Median | vs Jackson | Jobs |
|---|---|---|---|
| Kalamazoo-Portage, MI | +4.5% | 1,970 | |
| Southern Michigan (Nonmetro) | +4.0% | 1,190 | |
| Niles, MI | +3.3% | 930 | |
| Jackson, MI | this area | 830 | |
| Traverse City, MI | -0.5% | 960 | |
| Monroe, MI | -1.4% | 370 | |
| Battle Creek, MI | -3.2% | 620 |
Jackson against other US metro areas
By number of jobs, Jackson is #367 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Michigan, Great Falls and North Port-Bradenton pay just above Jackson and Spartanburg and Dover just below. All four are within $110 a year of the median in Jackson. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs Jackson | Jobs | Close in |
|---|---|---|---|---|
| North Port-Bradenton, FL | +0.2% | 5,090 | pay | |
| Great Falls, MT | +0.1% | 360 | pay | |
| Jackson, MI | this area | 830 | ||
| Spartanburg, SC | -0.0% | 2,740 | pay | |
| Dover, DE | -0.3% | 1,000 | pay | |
| Santa Fe, NM | -2.9% | 830 | jobs | |
| Dothan, AL | -14.3% | 840 | jobs | |
| Lawton, OK | -16.9% | 840 | jobs |
Questions
How much does it cost to hire a customer support specialist in Jackson, MI?
About $54,490 a year at the median, or $4,541 a month: $42,230 in pay plus about $12,260 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Jackson?
The median was $42,230 a year in the May 2025 BLS survey. The 10th percentile was $30,140, the 90th $60,780, and the middle half earned $36,200 to $49,090.
Is Jackson cheaper than the rest of Michigan for customer support specialists?
Yes, it costs less: a median of $42,230 against $43,950 statewide. The next area up in Michigan is Niles at $43,620, the next down Traverse City at $42,030.
How many customer support specialists work in Jackson?
BLS counts about 830 in the May 2025 survey. That is 1% of the Michigan total of 71,310. 13 areas in Michigan have more; the closest in size is Niles, with about 930.
Does a customer support specialist cost more than a medical administrative assistant in Jackson?
Yes: $2,490 a year more at the median. The medians are $42,230 and $39,740.
What does a remote customer support specialist cost compared with Jackson?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $54,490 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.