Customer Support Specialist salary in Dover, DE
No other area in Delaware pays customer support specialists less than Dover. The median is $42,120 a year1, 12.6% below the Delaware statewide median of $48,190 and 5.9% below the US median of $44,770. Nationally it ranks #228 of 520 areas. About 1,000 customer support specialists work here, 13% of the Delaware total.
BLS occupation 43-4051, area Dover, DE. Data from the May 2025 release, checked 2026-10-15.
Pay in Dover against Delaware and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Dover, DE | $32,400 | $42,120 | $60,250 | |
| Delaware | $36,080 | $48,190 | $75,970 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Dover earns $35,510–$48,560. The top tenth earns $60,250 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $13,050 wide, against $20,600 across Delaware and $14,910 nationally: employers in Dover pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $32,400 | $2,700 | $15.58 | $41,806 |
| 25th percentile | $35,510 | $2,959 | $17.07 | $45,819 |
| Median | $42,120 | $3,510 | $20.25 | $54,348 |
| 75th percentile | $48,560 | $4,047 | $23.35 | $62,658 |
| 90th percentile | $60,250 | $5,021 | $28.97 | $77,742 |
An offer at the 75th percentile instead of the median adds $6,440 a year in pay and about $8,310 in employer cost. Going down to the 25th percentile saves $6,610 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the median and the 75th percentile in Dover, and the Delaware statewide median of $48,190 falls there too.
What a hire really costs in Dover
At the $42,120 median, a local hire costs about $54,348 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $12,228 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.1 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.0 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Dover
Of the 16 roles we track in Dover, this one ranks #13 by median pay, between administrative assistants ($45,360) and medical administrative assistants ($38,860). Project Coordinator is the highest at $109,940.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +8.1% | 600 | |
| Administrative Assistant | +7.7% | 1,170 | |
| Customer Support Specialist | this role | 1,000 | |
| Medical Administrative Assistant | -7.7% | 560 | |
| Data Entry Specialist | -10.7% | 80 |
Measured against the US median, customer support specialists rank #6 of the 16 roles we track in Dover (-5.9%), between administrative assistants (-4.6%) and paralegals (-6.5%). The typical role here is at -8.9%, so this job follows the area's general pay level. Customer support specialists hold 14.7% of the jobs in these 16 roles in Dover, 13.9% across Delaware and 16.4% nationally. That is close to the national mix.
Other areas in Delaware
Across the 2 areas of Delaware with data for this job, the median runs from $42,120 in Dover to $45,560 in the Sussex Delaware nonmetro area, a gap of $3,440 a year. The one area in Delaware with more customer support specialists, the Sussex Delaware nonmetro area ($45,560), also pays more.
| Area | Median | vs Dover | Jobs |
|---|---|---|---|
| Sussex Delaware (Nonmetro) | +8.2% | 1,130 | |
| Dover, DE | this area | 1,000 |
Dover against other US metro areas
By number of jobs, Dover is #329 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Delaware, Spartanburg and Jackson pay just above Dover and Traverse City and Scranton-Wilkes-Barre just below. All four are within $110 a year of the median in Dover. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs Dover | Jobs | Close in |
|---|---|---|---|---|
| Kenosha, WI | +14.8% | 1,000 | jobs | |
| Bellingham, WA | +11.4% | 1,000 | jobs | |
| Wausau, WI | +9.8% | 1,000 | jobs | |
| Jackson, MI | +0.3% | 830 | pay | |
| Spartanburg, SC | +0.2% | 2,740 | pay | |
| Dover, DE | this area | 1,000 | ||
| Traverse City, MI | -0.2% | 960 | pay | |
| Scranton-Wilkes-Barre, PA | -0.3% | 3,610 | pay |
Questions
How much does it cost to hire a customer support specialist in Dover, DE?
About $54,348 a year at the median, or $4,529 a month: $42,120 in pay plus about $12,228 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Dover?
The median was $42,120 a year in the May 2025 BLS survey. The 10th percentile was $32,400, the 90th $60,250, and the middle half earned $35,510 to $48,560.
Is Dover the cheapest area in Delaware for customer support specialists?
Yes. Its median of $42,120 is the lowest of 2 areas in Delaware. The Sussex Delaware nonmetro area is next at $45,560.
How many customer support specialists work in Dover?
BLS counts about 1,000 in the May 2025 survey. That is 13% of the Delaware total of 7,470. Only the Sussex Delaware nonmetro area has more in Delaware.
Does a customer support specialist cost more than a medical administrative assistant in Dover?
Yes: $3,260 a year more at the median. The medians are $42,120 and $38,860.
What does a remote customer support specialist cost compared with Dover?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $54,348 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.