Customer Support Specialist salary in Wausau, WI

Pay in Wausau against Wisconsin and the US

The middle half of customer support specialists in Wausau earns $39,190–$53,310. Pay is tightly grouped: the top tenth starts at $61,260, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $14,120 wide, against $17,820 across Wisconsin and $14,910 nationally: employers in Wausau pay within a narrower band.

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $7,070 a year; from the median to the 75th it is $7,050, or about $9,097 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Wausau, and the Wisconsin statewide median of $46,970 falls between the median and the 75th percentile.

What a hire really costs in Wausau

At the $46,260 median, a local hire costs about $59,690 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,430 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Wausau

Of the 15 roles we track in Wausau, this one ranks #12 by median pay, between medical administrative assistants ($46,570) and paralegals ($45,590). Project Coordinator is the highest at $88,940.

Measured against the US median, customer support specialists rank #2 of the 15 roles we track in Wausau (+3.3%), between virtual receptionists (+4.4%) and payroll specialists (+2.4%). The typical role here is at -7.2%, so, measured against the US, customer support specialists cost more in Wausau than the area's general pay level would suggest. Customer support specialists hold 16.9% of the jobs in these 15 roles in Wausau, 18.3% across Wisconsin and 16.6% nationally. That is close to the national mix.

Other areas in Wisconsin

Across the 17 areas of Wisconsin with data for this job, the median runs from $43,240 in Oshkosh-Neenah to $48,360 in Kenosha, a gap of $5,120 a year. Of the 12 areas in Wisconsin with more customer support specialists than Wausau, 8 pay less, the largest of them the Northeastern Wisconsin nonmetro area ($45,850), Appleton, WI ($45,760) and the South Central Wisconsin nonmetro area ($44,830).

Wausau against other US metro areas

By number of jobs, Wausau is #331 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside Wisconsin, Columbus and Bend pay just above Wausau and Bismarck and El Centro just below. All four are within $130 a year of the median in Wausau. Of the three markets with about as many customer support specialists, one pays more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.