Customer Support Specialist salary in Green Bay, WI

Pay in Green Bay against Wisconsin and the US

The middle half of customer support specialists in Green Bay earns $39,970–$51,700. The top tenth earns $61,810 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $11,730 wide, against $17,820 across Wisconsin and $14,910 nationally: employers in Green Bay pay within a narrower band.

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $6,910 a year; from the median to the 75th it is $4,820, or about $6,219 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Green Bay, and the Wisconsin statewide median of $46,970 falls between the median and the 75th percentile.

What a hire really costs in Green Bay

At the $46,880 median, a local hire costs about $60,490 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,610 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Green Bay

Of the 17 roles we track in Green Bay, this one ranks #14 by median pay, between medical administrative assistants ($47,030) and virtual receptionists ($40,760). Project Coordinator is the highest at $89,210.

Measured against the US median, customer support specialists rank #2 of the 17 roles we track in Green Bay (+4.7%), between virtual receptionists (+7.2%) and medical administrative assistants (+2.4%). The typical role here is at -4.5%, so, measured against the US, customer support specialists cost more in Green Bay than the area's general pay level would suggest. Customer support specialists hold 22.3% of the jobs in these 17 roles in Green Bay, 18.1% across Wisconsin and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Wisconsin

Across the 17 areas of Wisconsin with data for this job, the median runs from $43,240 in Oshkosh-Neenah to $48,360 in Kenosha, a gap of $5,120 a year. All 2 areas in Wisconsin with more customer support specialists than Green Bay also pay more, among them Milwaukee-Waukesha, WI ($47,840) and Madison, WI ($47,500).

Green Bay against other US metro areas

By number of jobs, Green Bay is #101 of 520 US areas for this job. It is one of the larger markets for this job and one of the better-paying ones. Outside Wisconsin, Bellingham and Bremerton-Silverdale pay just above Green Bay and Durham-Chapel Hill and Spokane-Spokane Valley just below. All four are within $120 a year of the median in Green Bay. Of the three markets with about as many customer support specialists, none pays as much.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.