Customer Support Specialist salary in Augusta-Richmond County, GA-SC

Pay in Augusta-Richmond County against Georgia and the US

The middle half of customer support specialists in Augusta-Richmond County earns $33,640–$45,600. The top tenth earns $56,390 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $11,960 wide, against $13,660 across Georgia and $14,910 nationally: employers in Augusta-Richmond County pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $6,030 a year in pay and about $7,781 in employer cost. Going down to the 25th percentile saves $5,930 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Augusta-Richmond County, and the Georgia statewide median of $39,630 falls there too.

What a hire really costs in Augusta-Richmond County

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,488 to the $39,570 median and brings it to $51,058 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.7 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Augusta-Richmond County

Of the 17 roles we track in Augusta-Richmond County, this one ranks #13 by median pay, between administrative assistants ($41,600) and medical administrative assistants ($38,070). Project Coordinator is the highest at $101,280.

Measured against the US median, customer support specialists rank #7 of the 17 roles we track in Augusta-Richmond County (-11.6%), between recruiters (-11.6%) and payroll specialists (-11.6%). The typical role here is at -12.5%, so this job follows the area's general pay level. Customer support specialists hold 18.1% of the jobs in these 17 roles in Augusta-Richmond County, 19.1% across Georgia and 16.4% nationally. That is close to the national mix.

Other areas in Georgia

Across the 18 areas of Georgia with data for this job, the median runs from $33,190 in Albany to $42,710 in Atlanta-Sandy Springs, a gap of $9,520 a year. The one area in Georgia with more customer support specialists, Atlanta-Sandy Springs, GA ($42,710), also pays more.

Augusta-Richmond County against other US metro areas

By number of jobs, Augusta-Richmond County is #102 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Georgia, Muncie and Bloomington pay just above Augusta-Richmond County and Las Vegas-Henderson and Miami-Fort Lauderdale just below. All four are within $90 a year of the median in Augusta-Richmond County. Of the three markets with about as many customer support specialists, all three pay more.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.