Customer Support Specialist salary in the Sussex Delaware nonmetro area
Customer support specialists earn more in the Sussex Delaware nonmetro area than anywhere else in Delaware. Expect a median of $45,560 a year1, 5.5% below the Delaware statewide median of $48,190 and 1.8% above the US median of $44,770. That is in the top quarter of US areas (#111 of 520). It is the largest market for the job in Delaware: about 1,130 people, 15% of the Delaware total.
BLS occupation 43-4051, area Sussex Delaware nonmetropolitan area. Data from the May 2025 release, checked 2026-10-15.
Pay in the Sussex Delaware nonmetro area against Delaware and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Sussex Delaware (Nonmetro) | $35,360 | $45,560 | $65,960 | |
| Delaware | $36,080 | $48,190 | $75,970 | |
| United States | $31,750 | $44,770 | $63,590 |
Customer support specialists at the 90th percentile earn $65,960, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in the Sussex Delaware nonmetro area earns $38,490–$50,070. From the 25th to the 75th percentile, the local range is only $11,580 wide, against $20,600 across Delaware and $14,910 nationally: employers in the Sussex Delaware nonmetro area pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $35,360 | $2,947 | $17.00 | $45,626 |
| 25th percentile | $38,490 | $3,208 | $18.50 | $49,665 |
| Median | $45,560 | $3,797 | $21.90 | $58,787 |
| 75th percentile | $50,070 | $4,172 | $24.07 | $64,606 |
| 90th percentile | $65,960 | $5,497 | $31.71 | $85,110 |
Local pay is bunched just above the median: the 75th percentile is only $4,510 over it, while the 25th sits $7,070 below. Moving an offer from the median to the 75th percentile costs about $5,819 more a year with benefits. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 25th percentile and the median in the Sussex Delaware nonmetro area, and the Delaware statewide median of $48,190 falls between the median and the 75th percentile.
What a hire really costs in the Sussex Delaware nonmetro area
Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, which adds about $13,227 to the $45,560 median and brings it to $58,787 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in the Sussex Delaware nonmetro area
Of the 16 roles we track in the Sussex Delaware nonmetro area, this one ranks #11 by median pay, between HR assistants ($47,540) and administrative assistants ($44,980). Project Coordinator is the highest at $101,040.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +5.8% | 910 | |
| HR Assistant | +4.3% | 50 | |
| Customer Support Specialist | this role | 1,130 | |
| Administrative Assistant | -1.3% | 1,030 | |
| Medical Administrative Assistant | -6.0% | 870 |
Measured against the US median, customer support specialists rank #3 of the 16 roles we track in the Sussex Delaware nonmetro area (+1.8%), between accountants (+11.5%) and recruiters (+0.4%). The typical role here is at -4.3%, so, measured against the US, customer support specialists cost more in the Sussex Delaware nonmetro area than the area's general pay level would suggest. Customer support specialists hold 14.6% of the jobs in the 15 of these roles with a job count in the Sussex Delaware nonmetro area, 15.0% across Delaware and 17.5% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.
Other areas in Delaware
Across the 2 areas of Delaware with data for this job, the median runs from $42,120 in Dover to $45,560 in the Sussex Delaware nonmetro area, a gap of $3,440 a year. No other area in Delaware has as many customer support specialists, and the other one pays less.
| Area | Median | vs the Sussex Delaware nonmetro area | Jobs |
|---|---|---|---|
| Sussex Delaware (Nonmetro) | this area | 1,130 | |
| Dover, DE | -7.6% | 1,000 |
the Sussex Delaware nonmetro area against other US metro areas
By number of jobs, the Sussex Delaware nonmetro area is #309 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside Delaware, Medford and Merced pay just above the Sussex Delaware nonmetro area and Kiryas Joel-Poughkeepsie and Buffalo-Cheektowaga just below. All four are within $110 a year of the median in the Sussex Delaware nonmetro area. Of the three markets with about as many customer support specialists, none pays as much.
| Metro area | Median | vs the Sussex Delaware nonmetro area | Jobs | Close in |
|---|---|---|---|---|
| Merced, CA | +0.2% | 500 | pay | |
| Medford, OR | +0.2% | 690 | pay | |
| Sussex Delaware (Nonmetro) | this area | 1,130 | ||
| Kiryas Joel-Poughkeepsie, NY | -0.0% | 3,980 | pay | |
| Buffalo-Cheektowaga, NY | -0.1% | 9,850 | pay | |
| Charlottesville, VA | -11.7% | 1,130 | jobs | |
| Pocatello, ID | -16.7% | 1,130 | jobs | |
| Jacksonville, NC | -25.4% | 1,130 | jobs |
Questions
How much does it cost to hire a customer support specialist in Sussex Delaware (Nonmetro)?
About $58,787 a year at the median, or $4,899 a month: $45,560 in pay plus about $13,227 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in the Sussex Delaware nonmetro area?
Pay here is higher than in three quarters of US areas. The median was $45,560 a year in the May 2025 BLS survey. The 10th percentile was $35,360, the 90th $65,960, and the middle half earned $38,490 to $50,070.
Is the Sussex Delaware nonmetro area the most expensive area in Delaware for customer support specialists?
Yes. Its median of $45,560 is the highest of 2 areas in Delaware. Dover comes next at $42,120.
How many customer support specialists work in the Sussex Delaware nonmetro area?
BLS counts about 1,130 in the May 2025 survey. That is 15% of the Delaware total of 7,470. No other area in Delaware has as many.
Does a customer support specialist cost more than an administrative assistant in the Sussex Delaware nonmetro area?
Yes: $580 a year more at the median. The medians are $45,560 and $44,980.
What does a remote customer support specialist cost compared with the Sussex Delaware nonmetro area?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $58,787 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.