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Customer Support Specialist salary and cost of hiring in Montana

The median customer support specialist in Montana earned $45,290 a year in May 2025[1], 1.2% above the US median of $44,770. That puts Montana at #22 of 51 states for this job.

$3,774median pay per month in Montana
$5,392employer cost per month with benefits
$700–$1,000per month, remote through Stafka
4,910people in this job in Montana

BLS occupation 43-4051. Data from the May 2025 release, checked 2026-10-15.

Get 3 matching profilesCompare with a remote hire

Salary range

Range10thMedian90th
Montana$35,100$45,290$62,250
United States$31,750$44,770$63,590
10th to 90th percentilemiddle half (25th to 75th)median

The middle half of customer support specialists in Montana earns $39,500–$50,120; the top tenth earns $62,250 or more, 1.8 times the bottom tenth.

What a hire really costs

Benefits and payroll taxes are 30.0% of total compensation in US private industry[2]. At the Montana median that makes about $64,700 a year before recruiting, equipment and office space. Benefit levels vary by employer, so treat this as an estimate.

$64,700 local hire in Montanamedian wage plus benefits, year one
$13,288 remote hire through Stafka$850/month, placement fee and Deel, year one

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.

$64,700local hire, first year incl. benefits
$13,288remote hire, first year incl. fee
$51,412difference in year one
79%of the local cost saved

Pay by metro area in Montana

AreaMedian75th percentileJobs
Helena, MT
$46,680
$50,990380
Missoula, MT
$44,690
$49,300700
Billings, MT
$44,580
$48,9001,090
East-Central Montana nonmetropolitan area
$44,580
$48,740290
Southwest Montana nonmetropolitan area
$44,130
$50,960360
West Montana nonmetropolitan area
$43,420
$47,230800
Great Falls, MT
$42,270
$47,430360

Helena, MT pays the most ($46,680) and Great Falls, MT the least ($42,270): $4,410 a year apart for the same job.

What a customer support specialist does

A customer support specialist answers customers by email, chat and sometimes phone, solves their problems on the first contact where possible and passes product feedback to the team.

Neighbours in the ranking

StateMedianvs Montana
Hawaii
$45,650
+0.8%
Ohio
$45,610
+0.7%
Montana
$45,290
+0.0%
Alaska
$45,150
-0.3%
North Dakota
$44,670
-1.4%

Questions

How much does a customer support specialist earn in Montana?

The median was $45,290 a year in the May 2025 BLS survey; the middle half earned $39,500 to $50,120.

What does it cost to employ a customer support specialist in Montana?

About $64,700 a year at the median wage once benefits are added, using the 30% benefits share of US private industry (June 2026).

Where in Montana do customer support specialists earn the most?

Helena, MT, with a median of $46,680 a year.

Other roles in Montana

Hire customer support specialists remotely

How to hire customer support specialists

Sources

  1. BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
  2. BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
  3. Silkstaff pricing: https://silkstaff.com/#pricing
  4. Deel pricing, contractor management: https://www.deel.com/pricing/

How these pages are built: methodology and data sources. Last updated 2026-11-05.