Customer Support Specialist salary in Lima, OH

Pay in Lima against Ohio and the US

The middle half of customer support specialists in Lima earns $35,170–$48,840. The top tenth earns $60,370 or more, 2.1 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $13,670 wide, against $15,070 across Ohio and $14,910 nationally: employers in Lima pay within a narrower band.

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $7,170 a year; from the median to the 75th it is $6,500, or about $8,387 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Lima, and the Ohio statewide median of $45,610 falls there too.

What a hire really costs in Lima

At the $42,340 median, a local hire costs about $54,632 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $12,292 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.1 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.1 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Lima

Of the 16 roles we track in Lima, this one ranks #13 by median pay, between administrative assistants ($44,460) and medical administrative assistants ($39,090). Project Coordinator is the highest at $81,670.

Measured against the US median, customer support specialists rank #3 of the 16 roles we track in Lima (-5.4%), between payroll specialists (-5.1%) and virtual receptionists (-6.3%). The typical role here is at -12.6%, so, measured against the US, customer support specialists cost more in Lima than the area's general pay level would suggest. Customer support specialists hold 12.2% of the jobs in these 16 roles in Lima, 16.9% across Ohio and 16.5% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Ohio

Across the 16 areas of Ohio with data for this job, the median runs from $37,180 in Mansfield to $46,470 in Cincinnati, a gap of $9,290 a year. Of the 15 areas in Ohio with more customer support specialists than Lima, 6 pay less, the largest of them Youngstown-Warren, OH ($37,970), the Eastern Ohio nonmetro area ($41,010) and the Southern Ohio nonmetro area ($39,050).

Lima against other US metro areas

By number of jobs, Lima is #480 of 520 US areas for this job. The market is small, and its pay sits near the middle of the US range. Outside Ohio, Iowa City and York-Hanover pay just above Lima and North Port-Bradenton and Great Falls just below. All four are within $80 a year of the median in Lima. Of the three markets with about as many customer support specialists, one pays more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.