Customer Support Specialist salary in Youngstown-Warren, OH

Pay in Youngstown-Warren against Ohio and the US

The middle half of customer support specialists in Youngstown-Warren earns $31,690–$49,420. The top tenth earns $56,890 or more, 2.1 times the bottom tenth, close to the US pattern of 2.0 times. The mean ($41,420) is 9% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is $17,730 wide, wider than in Ohio as a whole ($15,070) and the US ($14,910), so what a customer support specialist earns in Youngstown-Warren depends more on the employer.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $11,450 over the median, the 25th only $6,280 under it. An offer at the 75th percentile adds about $14,774 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Youngstown-Warren, and the Ohio statewide median of $45,610 falls there too.

What a hire really costs in Youngstown-Warren

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,024 to the $37,970 median and brings it to $48,994 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.7 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Youngstown-Warren

Of the 17 roles we track in Youngstown-Warren, this one ranks #16 by median pay, between medical administrative assistants ($38,440) and virtual receptionists ($34,140). Project Coordinator is the highest at $77,160.

Measured against the US median, customer support specialists rank #8 of the 17 roles we track in Youngstown-Warren (-15.2%), between accountants (-12.7%) and office managers (-15.3%). The typical role here is at -15.3%, so this job follows the area's general pay level. Customer support specialists hold 17.6% of the jobs in these 17 roles in Youngstown-Warren, 16.8% across Ohio and 16.4% nationally. That is close to the national mix.

Other areas in Ohio

Across the 16 areas of Ohio with data for this job, the median runs from $37,180 in Mansfield to $46,470 in Cincinnati, a gap of $9,290 a year. All 7 areas in Ohio with more customer support specialists than Youngstown-Warren also pay more, among them Cincinnati, OH-KY ($46,470) and Columbus, OH ($46,350).

Youngstown-Warren against other US metro areas

By number of jobs, Youngstown-Warren is #171 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Ohio, Bowling Green and Beaumont-Port Arthur pay just above Youngstown-Warren and Pocatello and Sebastian-Vero Beach just below. All four are within $30 a year of the median in Youngstown-Warren. Of the three markets with about as many customer support specialists, one pays more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.