Customer Support Specialist salary in Lafayette, LA

Pay in Lafayette against Louisiana and the US

The middle half of customer support specialists in Lafayette earns $31,250–$46,320. The top tenth earns $50,070 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $15,070 wide, wider than in Louisiana as a whole ($12,810) and the US ($14,910), so what a customer support specialist earns in Lafayette depends more on the employer.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $9,500 over the median, the 25th only $5,570 under it. An offer at the 75th percentile adds about $12,258 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Lafayette, and the Louisiana statewide median of $37,330 falls there too.

What a hire really costs in Lafayette

At the $36,820 median, a local hire costs about $47,510 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $10,690 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Lafayette

Of the 16 roles we track in Lafayette, this one ranks #15 by median pay, between medical administrative assistants ($37,710) and virtual receptionists ($30,170). Project Coordinator is the highest at $80,720.

Measured against the US median, customer support specialists rank #6 of the 16 roles we track in Lafayette (-17.8%), between paralegals (-17.1%) and medical administrative assistants (-17.9%). The typical role here is at -18.7%, so this job follows the area's general pay level. Customer support specialists hold 14.6% of the jobs in these 16 roles in Lafayette, 15.9% across Louisiana and 16.8% nationally. The job is a smaller part of the local workforce in these roles than it is nationally.

Other areas in Louisiana

Across the 13 areas of Louisiana with data for this job, the median runs from $33,870 in the Northeast Louisiana nonmetro area to $39,300 in New Orleans-Metairie, a gap of $5,430 a year. Of the 3 areas in Louisiana with more customer support specialists than Lafayette, 1 pays less: Shreveport-Bossier City, LA ($36,440).

Lafayette against other US metro areas

By number of jobs, Lafayette is #169 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Louisiana, Warner Robins and Savannah pay just above Lafayette and Jonesboro and Hattiesburg just below. All four are within $120 a year of the median in Lafayette. Of the three markets with about as many customer support specialists, all three pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.