Customer Support Specialist salary in Hattiesburg, MS

Pay in Hattiesburg against Mississippi and the US

The middle half of customer support specialists in Hattiesburg earns $30,230–$41,130. Pay is tightly grouped: the top tenth starts at $47,040, only 1.6 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $10,900 wide, against $12,990 across Mississippi and $14,910 nationally: employers in Hattiesburg pay within a narrower band.

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $6,470 a year; from the median to the 75th it is $4,430, or about $5,716 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Hattiesburg, and the Mississippi statewide median of $36,380 falls between the 25th percentile and the median. An offer at the national rate would beat what three quarters of local customer support specialists earn.

What a hire really costs in Hattiesburg

At the $36,700 median, a local hire costs about $47,355 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $10,655 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Hattiesburg

Of the 15 roles we track in Hattiesburg, this one ranks #11 by median pay, between bookkeepers ($40,230) and administrative assistants ($35,620). Project Coordinator is the highest at $81,710.

Measured against the US median, this job is the best paid of the 15 roles we track in Hattiesburg (-18.0%); marketing specialists come last (-38.3%). The typical role here is at -21.5%, so, measured against the US, customer support specialists cost more in Hattiesburg than the area's general pay level would suggest. Customer support specialists hold 24.6% of the jobs in the 14 of these roles with a job count in Hattiesburg, 21.6% across Mississippi and 17.6% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Mississippi

Across the 7 areas of Mississippi with data for this job, the median runs from $34,740 in the Lower West Mississippi nonmetro area to $37,850 in Jackson, a gap of $3,110 a year. Of the 4 areas in Mississippi with more customer support specialists than Hattiesburg, 2 pay less: the Upper East Mississippi nonmetro area ($36,440) and the Lower East Mississippi nonmetro area ($36,010).

Hattiesburg against other US metro areas

By number of jobs, Hattiesburg is #272 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Mississippi, Jonesboro and Lafayette pay just above Hattiesburg and Rome and Homosassa Springs just below. All four are within $120 a year of the median in Hattiesburg. Of the three markets with about as many customer support specialists, all three pay more.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.