Customer Support Specialist salary in Jackson, MS

Pay in Jackson against Mississippi and the US

Customer support specialists at the 90th percentile earn $56,170, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Jackson earns $32,380–$45,940. From the 25th to the 75th percentile, the local range is $13,560 wide, between the figure for Mississippi ($12,990) and the US figure ($14,910).

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $8,090 a year in pay and about $10,439 in employer cost. Going down to the 25th percentile saves $5,470 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Jackson, and the Mississippi statewide median of $36,380 falls between the 25th percentile and the median.

What a hire really costs in Jackson

At the $37,850 median, a local hire costs about $48,839 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $10,989 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.7 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Jackson

Of the 17 roles we track in Jackson, this one ranks #14 by median pay, between administrative assistants ($38,440) and data entry specialists ($37,360). Project Coordinator is the highest at $78,150.

Measured against the US median, customer support specialists rank #7 of the 17 roles we track in Jackson (-15.5%), between office managers (-13.5%) and accountants (-15.5%). The typical role here is at -17.4%, so this job follows the area's general pay level. Customer support specialists hold 16.6% of the jobs in these 17 roles in Jackson and 16.4% nationally. That is close to the national mix.

Other areas in Mississippi

Across the 7 areas of Mississippi with data for this job, the median runs from $34,740 in the Lower West Mississippi nonmetro area to $37,850 in Jackson, a gap of $3,110 a year. No other area in Mississippi has as many customer support specialists, and all 6 others pay less.

Jackson against other US metro areas

By number of jobs, Jackson is #93 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Mississippi, Sebastian-Vero Beach and Pocatello pay just above Jackson and Longview and Daphne-Fairhope just below. All four are within $90 a year of the median in Jackson. Of the three markets with about as many customer support specialists, all three pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.