Customer Support Specialist salary in Gulfport-Biloxi, MS

Pay in Gulfport-Biloxi against Mississippi and the US

The middle half of customer support specialists in Gulfport-Biloxi earns $31,460–$46,520. Pay is tightly grouped: the top tenth starts at $49,450, only 1.8 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is $15,060 wide, wider than in Mississippi as a whole ($12,990) and the US ($14,910), so what a customer support specialist earns in Gulfport-Biloxi depends more on the employer.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $8,980 a year in pay and about $11,587 in employer cost. Going down to the 25th percentile saves $6,080 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Gulfport-Biloxi, and the Mississippi statewide median of $36,380 falls between the 25th percentile and the median.

What a hire really costs in Gulfport-Biloxi

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $10,899 to the $37,540 median and brings it to $48,439 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.6 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.5 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Gulfport-Biloxi

Of the 17 roles we track in Gulfport-Biloxi, this one ranks #14 by median pay, between administrative assistants ($38,100) and medical administrative assistants ($37,440). Project Coordinator is the highest at $84,200.

Measured against the US median, customer support specialists rank #8 of the 17 roles we track in Gulfport-Biloxi (-16.1%), between e-commerce order specialists (-16.1%) and project coordinators (-17.7%). The typical role here is at -17.7%, so this job follows the area's general pay level. Customer support specialists hold 17.7% of the jobs in these 17 roles in Gulfport-Biloxi and 16.4% nationally. That is close to the national mix.

Other areas in Mississippi

Across the 7 areas of Mississippi with data for this job, the median runs from $34,740 in the Lower West Mississippi nonmetro area to $37,850 in Jackson, a gap of $3,110 a year. Of the 2 areas in Mississippi with more customer support specialists than Gulfport-Biloxi, 1 pays less: the Upper East Mississippi nonmetro area ($36,440).

Gulfport-Biloxi against other US metro areas

By number of jobs, Gulfport-Biloxi is #162 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Mississippi, Altoona and Morristown pay just above Gulfport-Biloxi and Florence-Muscle Shoals and Farmington just below. All four are within $40 a year of the median in Gulfport-Biloxi. Of the three markets with about as many customer support specialists, all three pay more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.