Customer Support Specialist salary in Amarillo, TX

Pay in Amarillo against Texas and the US

The middle half of customer support specialists in Amarillo earns $33,730–$45,450. The top tenth earns $55,320 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is only $11,720 wide, against $12,880 across Texas and $14,910 nationally: employers in Amarillo pay within a narrower band.

What to budget for a customer support specialist here

The step from the 25th percentile to the median is $5,260 a year; from the median to the 75th it is $6,460, or about $8,335 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Amarillo, and the Texas statewide median of $40,420 falls there too.

What a hire really costs in Amarillo

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,320 to the $38,990 median and brings it to $50,310 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.7 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Amarillo

Of the 17 roles we track in Amarillo, this one ranks #13 by median pay, between HR assistants ($43,410) and medical administrative assistants ($38,810). Project Coordinator is the highest at $83,210.

Measured against the US median, customer support specialists rank #7 of the 17 roles we track in Amarillo (-12.9%), between virtual receptionists (-10.8%) and office managers (-13.7%). The typical role here is at -14.2%, so this job follows the area's general pay level. Customer support specialists hold 19.5% of the jobs in these 17 roles in Amarillo, 21.5% across Texas and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Texas

Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 16 areas in Texas with more customer support specialists than Amarillo, 12 pay less, the largest of them El Paso, TX ($37,640), McAllen-Edinburg, TX ($35,830) and Brownsville-Harlingen, TX ($38,350).

Amarillo against other US metro areas

By number of jobs, Amarillo is #161 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Texas, Springfield and Greenville-Anderson pay just above Amarillo and Jefferson City and Asheville just below. All four are within $20 a year of the median in Amarillo. Of the three markets with about as many customer support specialists, one pays more.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.