Cost of hiring a customer support specialist in San Antonio-New Braunfels, TX
For this job San Antonio-New Braunfels sits between the state and national figures, with a median of $42,720 a year[1]. That is 5.7% above the Texas statewide median of $40,420, and 4.6% below the US median of $44,770. Among US areas it comes in at #208 of 520. About 34,730 customer support specialists work here, 10% of the Texas total.
BLS occupation 43-4051, area San Antonio-New Braunfels, TX. Data from the May 2025 release, checked 2026-10-15.
Pay in San Antonio-New Braunfels against Texas and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| San Antonio-New Braunfels, TX | $29,280 | $42,720 | $56,320 | |
| Texas | $29,320 | $40,420 | $59,590 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in San Antonio-New Braunfels earns $35,520–$49,040. The top tenth earns $56,320 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $29,280 | $2,440 | $14.08 | $41,829 |
| 25th percentile | $35,520 | $2,960 | $17.08 | $50,743 |
| Median | $42,720 | $3,560 | $20.54 | $61,029 |
| 75th percentile | $49,040 | $4,087 | $23.58 | $70,057 |
| 90th percentile | $56,320 | $4,693 | $27.08 | $80,457 |
The step from the 25th percentile to the median is $7,200 a year; from the median to the 75th it is $6,320, or about $9,029 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
What a hire really costs in San Antonio-New Braunfels
Pay is only part of it. Benefits and payroll taxes are 30.0% of total compensation in US private industry[2], which adds about $18,309 to the $42,720 median and brings it to $61,029 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.
For the $61,029 a local hire costs here, you could cover about 4.6 remote hires in year one at the midpoint of our range. From year two the fee drops out and the remote figure is $10,788. About the candidates: most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
Other roles in San Antonio-New Braunfels
Of the 17 roles we track in San Antonio-New Braunfels, this one ranks #13 by median pay. Project Coordinator is the highest at $92,130 and Virtual Receptionist the lowest at $36,550.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Project Coordinator | +115.7% | 9,990 | |
| Accountant | +84.1% | 8,360 | |
| Executive Assistant | +72.5% | 1,910 | |
| Recruiter | +70.7% | 7,570 | |
| Marketing Specialist | +54.4% | 4,140 | |
| Office Manager | +49.5% | 12,300 | |
| Paralegal | +24.8% | 2,900 | |
| Payroll Specialist | +19.0% | 980 | |
| Sales Development Representative | +18.5% | 9,460 | |
| Bookkeeper | +12.7% | 8,960 | |
| HR Assistant | +12.5% | 600 | |
| Administrative Assistant | +1.7% | 12,260 | |
| Customer Support Specialist | this role | 34,730 | |
| Medical Administrative Assistant | -0.4% | 7,350 | |
| E-commerce Order Specialist | -5.5% | 320 | |
| Data Entry Specialist | -11.6% | 1,090 | |
| Virtual Receptionist | -14.4% | 7,950 |
Other areas in Texas
Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year.
| Area | Median | vs San Antonio-New Braunfels | Jobs |
|---|---|---|---|
| Dallas-Fort Worth, TX | +5.3% | 96,930 | |
| Midland, TX | +5.1% | 1,340 | |
| Austin-Round Rock, TX | +2.3% | 32,690 | |
| San Antonio-New Braunfels, TX | this area | 34,730 | |
| Houston-Pasadena, TX | -5.5% | 65,510 | |
| Odessa, TX | -8.1% | 1,150 | |
| Amarillo, TX | -8.7% | 2,280 |
Questions
How much does it cost to hire a customer support specialist in San Antonio-New Braunfels, TX?
About $61,029 a year at the median, or $5,086 a month: $42,720 in pay plus benefits and payroll taxes at the 30% share of total compensation in US private industry (June 2026). Recruiting, equipment and office space are extra.
What do customer support specialists earn in San Antonio-New Braunfels?
The median was $42,720 a year in the May 2025 BLS survey. The 10th percentile was $29,280, the 90th $56,320, and the middle half earned $35,520 to $49,040.
Is San Antonio-New Braunfels cheaper than the rest of Texas for customer support specialists?
No, it costs more: a median of $42,720 against $40,420 statewide. Dallas-Fort Worth pays the most ($44,990) and the Border Region of Texas nonmetro area the least ($31,790).
How many customer support specialists work in San Antonio-New Braunfels?
BLS counts about 34,730 in the May 2025 survey. That is 10% of the Texas total of 337,170.
Does a customer support specialist cost more than a medical administrative assistant in San Antonio-New Braunfels?
Yes: $160 a year more at the median. The medians are $42,720 and $42,560.
What does a remote customer support specialist cost compared with San Antonio-New Braunfels?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $61,029 for a local hire at the median.
Sources
- BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
- BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
- Silkstaff pricing: https://silkstaff.com/#pricing
- Deel pricing, contractor management: https://www.deel.com/pricing/
How these pages are built: methodology and data sources. Last updated 2026-11-05.