Cost of hiring a customer support specialist in Dallas-Fort Worth, TX
Dallas-Fort Worth is the most expensive place in Texas to hire a customer support specialist. The median is $44,990 a year[1], 11.3% above the Texas statewide median of $40,420 and about level with the US median of $44,770. Among US areas it comes in at #138 of 520. With about 96,930 customer support specialists, 29% of the Texas total, no area in Texas employs more.
BLS occupation 43-4051, area Dallas-Fort Worth-Arlington, TX. Data from the May 2025 release, checked 2026-10-15.
Pay in Dallas-Fort Worth against Texas and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Dallas-Fort Worth, TX | $31,370 | $44,990 | $61,980 | |
| Texas | $29,320 | $40,420 | $59,590 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Dallas-Fort Worth earns $36,660–$51,470. The top tenth earns $61,980 or more, 2.0 times the bottom tenth, close to the US pattern of 2.0 times.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $31,370 | $2,614 | $15.08 | $44,814 |
| 25th percentile | $36,660 | $3,055 | $17.62 | $52,371 |
| Median | $44,990 | $3,749 | $21.63 | $64,271 |
| 75th percentile | $51,470 | $4,289 | $24.75 | $73,529 |
| 90th percentile | $61,980 | $5,165 | $29.80 | $88,543 |
The step from the 25th percentile to the median is $8,330 a year; from the median to the 75th it is $6,480, or about $9,257 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
What a hire really costs in Dallas-Fort Worth
Pay is only part of it. Benefits and payroll taxes are 30.0% of total compensation in US private industry[2], which adds about $19,281 to the $44,990 median and brings it to $64,271 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500–$3,000[3] with a 180-day replacement; paying through Deel adds $49 a month[4]. Change any number below to match your plan.
For the $64,271 a local hire costs here, you could cover about 4.8 remote hires in year one at the midpoint of our range. From year two the fee drops out and the remote figure is $10,788. About the candidates: most apply through our Telegram bot with a written and a voice English task; each profile shows the English level (B1–C2); Silkstaff checks English on a live call before any client interview.
Other roles in Dallas-Fort Worth
Of the 17 roles we track in Dallas-Fort Worth, this one ranks #15 by median pay. Project Coordinator is the highest at $98,900 and Virtual Receptionist the lowest at $37,060.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Project Coordinator | +119.8% | 43,120 | |
| Accountant | +83.6% | 37,450 | |
| Executive Assistant | +78.3% | 8,290 | |
| Marketing Specialist | +67.2% | 20,900 | |
| Office Manager | +62.4% | 45,710 | |
| Recruiter | +57.1% | 29,190 | |
| Sales Development Representative | +40.7% | 43,560 | |
| Paralegal | +40.5% | 8,320 | |
| Payroll Specialist | +33.9% | 3,800 | |
| HR Assistant | +15.9% | 1,630 | |
| Bookkeeper | +15.0% | 34,930 | |
| Administrative Assistant | +5.5% | 37,550 | |
| Medical Administrative Assistant | +1.4% | 21,700 | |
| E-commerce Order Specialist | +1.3% | 1,890 | |
| Customer Support Specialist | this role | 96,930 | |
| Data Entry Specialist | -4.2% | 5,610 | |
| Virtual Receptionist | -17.6% | 21,380 |
Other areas in Texas
Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year.
| Area | Median | vs Dallas-Fort Worth | Jobs |
|---|---|---|---|
| Dallas-Fort Worth, TX | this area | 96,930 | |
| Midland, TX | -0.2% | 1,340 | |
| Austin-Round Rock, TX | -2.8% | 32,690 | |
| San Antonio-New Braunfels, TX | -5.0% | 34,730 | |
| Houston-Pasadena, TX | -10.2% | 65,510 | |
| Odessa, TX | -12.7% | 1,150 | |
| Amarillo, TX | -13.3% | 2,280 |
Questions
How much does it cost to hire a customer support specialist in Dallas-Fort Worth, TX?
About $64,271 a year at the median, or $5,356 a month: $44,990 in pay plus benefits and payroll taxes at the 30% share of total compensation in US private industry (June 2026). Recruiting, equipment and office space are extra.
What do customer support specialists earn in Dallas-Fort Worth?
The median was $44,990 a year in the May 2025 BLS survey. The 10th percentile was $31,370, the 90th $61,980, and the middle half earned $36,660 to $51,470.
Is Dallas-Fort Worth the most expensive area in Texas for customer support specialists?
Yes. Its median of $44,990 is the highest of 32 areas in Texas. Midland comes next at $44,890.
How many customer support specialists work in Dallas-Fort Worth?
BLS counts about 96,930 in the May 2025 survey. That is 29% of the Texas total of 337,170.
Does a customer support specialist cost more than a data entry specialist in Dallas-Fort Worth?
Yes: $1,880 a year more at the median. The medians are $44,990 and $43,110.
What does a remote customer support specialist cost compared with Dallas-Fort Worth?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $64,271 for a local hire at the median.
Sources
- BLS OEWS May 2025, 43-4051: https://www.bls.gov/oes/current/oes434051.htm
- BLS Employer Costs for Employee Compensation, private industry, June 2026: https://www.bls.gov/news.release/ecec.nr0.htm
- Silkstaff pricing: https://silkstaff.com/#pricing
- Deel pricing, contractor management: https://www.deel.com/pricing/
How these pages are built: methodology and data sources. Last updated 2026-11-05.