Customer Support Specialist salary in Waco, TX

Pay in Waco against Texas and the US

Customer support specialists at the 90th percentile earn $55,350, 2.0 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Waco earns $33,440–$45,690. From the 25th to the 75th percentile, the local range is only $12,250 wide, against $12,880 across Texas and $14,910 nationally: employers in Waco pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $6,880 a year in pay and about $8,877 in employer cost. Going down to the 25th percentile saves $5,370 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Waco, and the Texas statewide median of $40,420 falls there too.

What a hire really costs in Waco

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,267 to the $38,810 median and brings it to $50,077 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.6 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Waco

Of the 17 roles we track in Waco, this one ranks #15 by median pay, between data entry specialists ($39,220) and medical administrative assistants ($38,190). Project Coordinator is the highest at $78,580.

Measured against the US median, customer support specialists rank #10 of the 17 roles we track in Waco (-13.3%), between executive assistants (-12.5%) and virtual receptionists (-13.7%). The typical role here is at -12.5%, so this job follows the area's general pay level. Customer support specialists hold 24.7% of the jobs in these 17 roles in Waco, 21.5% across Texas and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Texas

Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 10 areas in Texas with more customer support specialists than Waco, 6 pay less, the largest of them El Paso, TX ($37,640), McAllen-Edinburg, TX ($35,830) and Brownsville-Harlingen, TX ($38,350).

Waco against other US metro areas

By number of jobs, Waco is #116 of 520 US areas for this job. It is one of the larger markets for this job, with pay near the middle of the US range. Outside Texas, Twin Falls and Knoxville pay just above Waco and Flint and Baton Rouge just below. All four are within $50 a year of the median in Waco. Of the three markets with about as many customer support specialists, two pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.