Customer Support Specialist salary in Odessa, TX

Pay in Odessa against Texas and the US

Customer support specialists at the 90th percentile earn $58,340, 2.0 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Odessa earns $35,040–$47,280. The mean ($42,490) is 8% over the median, so a group of high earners pulls the average up; price a typical hire from the median. From the 25th to the 75th percentile, the local range is only $12,240 wide, against $12,880 across Texas and $14,910 nationally: employers in Odessa pay within a narrower band.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $8,010 over the median, the 25th only $4,230 under it. An offer at the 75th percentile adds about $10,335 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Odessa, and the Texas statewide median of $40,420 falls there too.

What a hire really costs in Odessa

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $11,401 to the $39,270 median and brings it to $50,671 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.8 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.7 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Odessa

Of the 16 roles we track in Odessa, this one ranks #14 by median pay, between medical administrative assistants ($40,220) and virtual receptionists ($36,200). Project Coordinator is the highest at $98,590.

Measured against the US median, customer support specialists rank #12 of the 16 roles we track in Odessa (-12.3%), between office managers (-8.9%) and medical administrative assistants (-12.4%). The typical role here is at -5.0%, so, measured against the US, customer support specialists cost less in Odessa than the area's general pay level would suggest. Customer support specialists hold 16.6% of the jobs in these 16 roles in Odessa, 21.5% across Texas and 16.5% nationally. That is close to the national mix.

Other areas in Texas

Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 25 areas in Texas with more customer support specialists than Odessa, 20 pay less, the largest of them El Paso, TX ($37,640), McAllen-Edinburg, TX ($35,830) and Brownsville-Harlingen, TX ($38,350).

Odessa against other US metro areas

By number of jobs, Odessa is #299 of 520 US areas for this job. Both its size and its pay sit in the middle half of US areas. Outside Texas, Prescott Valley-Prescott and New Orleans-Metairie pay just above Odessa and Sandusky and Crestview-Fort Walton Beach just below. All four are within $30 a year of the median in Odessa. Of the three markets with about as many customer support specialists, one pays more.

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Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.