Customer Support Specialist salary in the Upper East Mississippi nonmetro area

Pay in the Upper East Mississippi nonmetro area against Mississippi and the US

Customer support specialists at the 90th percentile earn $51,950, 1.8 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in the Upper East Mississippi nonmetro area earns $30,420–$44,070. From the 25th to the 75th percentile, the local range is $13,650 wide, between the figure for Mississippi ($12,990) and the US figure ($14,910).

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $7,630 a year in pay and about $9,845 in employer cost. Going down to the 25th percentile saves $6,020 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 75th and 90th percentiles in the Upper East Mississippi nonmetro area, and the Mississippi statewide median of $36,380 falls between the 25th percentile and the median. An offer at the national rate would beat what three quarters of local customer support specialists earn.

What a hire really costs in the Upper East Mississippi nonmetro area

At the $36,440 median, a local hire costs about $47,019 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $10,579 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in the Upper East Mississippi nonmetro area

Of the 17 roles we track in the Upper East Mississippi nonmetro area, this one ranks #14 by median pay, between administrative assistants ($37,030) and medical administrative assistants ($34,980). Project Coordinator is the highest at $78,640.

Measured against the US median, customer support specialists rank #5 of the 17 roles we track in the Upper East Mississippi nonmetro area (-18.6%), between HR assistants (-17.5%) and payroll specialists (-19.1%). The typical role here is at -22.1%, so, measured against the US, customer support specialists cost more in the Upper East Mississippi nonmetro area than the area's general pay level would suggest. Customer support specialists hold 15.9% of the jobs in these 17 roles in the Upper East Mississippi nonmetro area and 16.4% nationally. That is close to the national mix.

Other areas in Mississippi

Across the 7 areas of Mississippi with data for this job, the median runs from $34,740 in the Lower West Mississippi nonmetro area to $37,850 in Jackson, a gap of $3,110 a year. The one area in Mississippi with more customer support specialists, Jackson, MS ($37,850), also pays more.

the Upper East Mississippi nonmetro area against other US metro areas

By number of jobs, the Upper East Mississippi nonmetro area is #148 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Mississippi, Shreveport-Bossier City and Paducah pay just above the Upper East Mississippi nonmetro area and Wichita Falls and Athens-Clarke County just below. All four are within $120 a year of the median in the Upper East Mississippi nonmetro area. Of the three markets with about as many customer support specialists, all three pay more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.