Customer Support Specialist salary in Shreveport-Bossier City, LA
Hiring a customer support specialist costs less in Shreveport-Bossier City than in Louisiana or the country as a whole. The median is $36,440 a year1: 2.4% below the Louisiana statewide median of $37,330 and 18.6% below the US median of $44,770. That is in the bottom quarter of US areas (#466 of 520). About 2,760 customer support specialists work here, 11% of the Louisiana total.
BLS occupation 43-4051, area Shreveport-Bossier City, LA. Data from the May 2025 release, checked 2026-10-15.
Pay in Shreveport-Bossier City against Louisiana and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Shreveport-Bossier City, LA | $29,120 | $36,440 | $49,310 | |
| Louisiana | $28,440 | $37,330 | $51,010 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Shreveport-Bossier City earns $32,620–$41,490. Pay is tightly grouped: the top tenth starts at $49,310, only 1.7 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $8,870 wide, against $12,810 across Louisiana and $14,910 nationally: employers in Shreveport-Bossier City pay within a narrower band.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $29,120 | $2,427 | $14.00 | $37,574 |
| 25th percentile | $32,620 | $2,718 | $15.68 | $42,090 |
| Median | $36,440 | $3,037 | $17.52 | $47,019 |
| 75th percentile | $41,490 | $3,458 | $19.95 | $53,535 |
| 90th percentile | $49,310 | $4,109 | $23.71 | $63,626 |
An offer at the 75th percentile instead of the median adds $5,050 a year in pay and about $6,516 in employer cost. Going down to the 25th percentile saves $3,820 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Shreveport-Bossier City, and the Louisiana statewide median of $37,330 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.
What a hire really costs in Shreveport-Bossier City
At the $36,440 median, a local hire costs about $47,019 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $10,579 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Shreveport-Bossier City
Of the 16 roles we track in Shreveport-Bossier City, this one ranks #15 by median pay, between data entry specialists ($36,920) and virtual receptionists ($31,910). Project Coordinator is the highest at $79,890.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Administrative Assistant | +5.9% | 2,200 | |
| Medical Administrative Assistant | +2.9% | 200 | |
| Data Entry Specialist | +1.3% | 390 | |
| Customer Support Specialist | this role | 2,760 | |
| Virtual Receptionist | -12.4% | 1,140 |
Measured against the US median, customer support specialists rank #9 of the 16 roles we track in Shreveport-Bossier City (-18.6%), between medical administrative assistants (-18.4%) and administrative assistants (-18.8%). The typical role here is at -18.5%, so this job follows the area's general pay level. Customer support specialists hold 18.2% of the jobs in these 16 roles in Shreveport-Bossier City, 15.1% across Louisiana and 16.4% nationally. That is close to the national mix.
Other areas in Louisiana
Across the 13 areas of Louisiana with data for this job, the median runs from $33,870 in the Northeast Louisiana nonmetro area to $39,300 in New Orleans-Metairie, a gap of $5,430 a year. All 2 areas in Louisiana with more customer support specialists than Shreveport-Bossier City also pay more, among them Baton Rouge, LA ($38,760) and New Orleans-Metairie, LA ($39,300).
| Area | Median | vs Shreveport-Bossier City | Jobs |
|---|---|---|---|
| Slidell-Mandeville, LA | +2.3% | 1,490 | |
| Alexandria, LA | +1.7% | 770 | |
| Lafayette, LA | +1.0% | 2,140 | |
| Shreveport-Bossier City, LA | this area | 2,760 | |
| Houma-Bayou Cane, LA | -1.4% | 720 | |
| Lake Charles, LA | -3.7% | 1,090 | |
| Hammond, LA | -4.1% | 570 |
Shreveport-Bossier City against other US metro areas
By number of jobs, Shreveport-Bossier City is #136 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Louisiana, Paducah and Lexington Park pay just above Shreveport-Bossier City and Wichita Falls and Athens-Clarke County just below. All four are within $120 a year of the median in Shreveport-Bossier City. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs Shreveport-Bossier City | Jobs | Close in |
|---|---|---|---|---|
| Roanoke, VA | +24.9% | 2,760 | jobs | |
| Spartanburg, SC | +15.9% | 2,740 | jobs | |
| Fargo, ND-MN | +12.2% | 2,790 | jobs | |
| Lexington Park, MD | +0.1% | 660 | pay | |
| Paducah, KY-IL | +0.1% | 860 | pay | |
| Shreveport-Bossier City, LA | this area | 2,760 | ||
| Wichita Falls, TX | -0.2% | 910 | pay | |
| Athens-Clarke County, GA | -0.3% | 1,180 | pay |
Questions
How much does it cost to hire a customer support specialist in Shreveport-Bossier City, LA?
About $47,019 a year at the median, or $3,918 a month: $36,440 in pay plus about $10,579 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What do customer support specialists earn in Shreveport-Bossier City?
Pay here is lower than in three quarters of US areas. The median was $36,440 a year in the May 2025 BLS survey. The 10th percentile was $29,120, the 90th $49,310, and the middle half earned $32,620 to $41,490.
Is Shreveport-Bossier City cheaper than the rest of Louisiana for customer support specialists?
Yes, it costs less: a median of $36,440 against $37,330 statewide. The next area up in Louisiana is Lafayette at $36,820, the next down Houma-Bayou Cane at $35,930.
How many customer support specialists work in Shreveport-Bossier City?
BLS counts about 2,760 in the May 2025 survey. That is 11% of the Louisiana total of 25,780. Only Baton Rouge and New Orleans-Metairie have more in Louisiana.
Does a customer support specialist cost more than a virtual receptionist in Shreveport-Bossier City?
Yes: $4,530 a year more at the median. The medians are $36,440 and $31,910.
What does a remote customer support specialist cost compared with Shreveport-Bossier City?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $47,019 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.