Customer Support Specialist salary in Roanoke, VA

Pay in Roanoke against Virginia and the US

Customer support specialists at the 90th percentile earn $55,420, 1.9 times the 10th percentile; the US ratio is 2.0. The middle half of customer support specialists in Roanoke earns $36,490–$49,940. The mean ($44,250) is no higher than the median, so few high earners skew the figures here. From the 25th to the 75th percentile, the local range is only $13,450 wide, against $14,000 across Virginia and $14,910 nationally: employers in Roanoke pay within a narrower band.

What to budget for a customer support specialist here

Local pay is bunched just above the median: the 75th percentile is only $4,440 over it, while the 25th sits $9,010 below. Moving an offer from the median to the 75th percentile costs about $5,729 more a year with benefits. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 25th percentile and the median in Roanoke, and the Virginia statewide median of $42,730 falls there too.

What a hire really costs in Roanoke

At the $45,500 median, a local hire costs about $58,710 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², about $13,210 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 4.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 5.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Roanoke

Of the 17 roles we track in Roanoke, this one ranks #12 by median pay, between HR assistants ($45,870) and administrative assistants ($45,100). Project Coordinator is the highest at $91,170.

Measured against the US median, customer support specialists rank #2 of the 17 roles we track in Roanoke (+1.6%), between data entry specialists (+2.3%) and paralegals (-4.5%). The typical role here is at -10.9%, so, measured against the US, customer support specialists cost more in Roanoke than the area's general pay level would suggest. Customer support specialists hold 18.4% of the jobs in these 17 roles in Roanoke, 14.0% across Virginia and 16.4% nationally. That is close to the national mix.

Other areas in Virginia

Across the 13 areas of Virginia with data for this job, the median runs from $35,870 in the Northeast Virginia nonmetro area to $45,500 in Roanoke, a gap of $9,630 a year. All 2 areas in Virginia with more customer support specialists than Roanoke pay less, among them Richmond, VA ($42,660) and Virginia Beach-Chesapeake, VA-NC ($38,150).

Roanoke against other US metro areas

By number of jobs, Roanoke is #135 of 520 US areas for this job. It is a mid-sized market, and its pay is in the top quarter of US areas. Outside Virginia, Nashville-Murfreesboro and Cedar Rapids pay just above Roanoke and Grants Pass and Visalia just below. All four are within $20 a year of the median in Roanoke. Of the three markets with about as many customer support specialists, none pays as much.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.