Customer Support Specialist salary in Wichita Falls, TX

Pay in Wichita Falls against Texas and the US

The middle half of customer support specialists in Wichita Falls earns $29,960–$46,230. The top tenth earns $51,060 or more, 1.9 times the bottom tenth, close to the US pattern of 2.0 times. From the 25th to the 75th percentile, the local range is $16,270 wide, wider than in Texas as a whole ($12,880) and the US ($14,910), so what a customer support specialist earns in Wichita Falls depends more on the employer.

What to budget for a customer support specialist here

Pay climbs faster above the median than below it here: the 75th percentile is $9,860 over the median, the 25th only $6,410 under it. An offer at the 75th percentile adds about $12,723 a year in employer cost. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the median and the 75th percentile in Wichita Falls, and the Texas statewide median of $40,420 falls there too.

What a hire really costs in Wichita Falls

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $10,559 to the $36,370 median and brings it to $46,929 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.5 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.4 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Wichita Falls

Of the 16 roles we track in Wichita Falls, this one ranks #14 by median pay, between medical administrative assistants ($38,660) and data entry specialists ($33,860). Project Coordinator is the highest at $80,070.

Measured against the US median, customer support specialists rank #11 of the 16 roles we track in Wichita Falls (-18.8%), between data entry specialists (-18.1%) and project coordinators (-21.7%). The typical role here is at -17.9%, so this job follows the area's general pay level. Customer support specialists hold 18.5% of the jobs in these 16 roles in Wichita Falls, 21.5% across Texas and 16.4% nationally. That is close to the national mix.

Other areas in Texas

Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. Of the 26 areas in Texas with more customer support specialists than Wichita Falls, 5 pay less, the largest of them McAllen-Edinburg, TX ($35,830), Lubbock, TX ($35,940) and Laredo, TX ($34,420).

Wichita Falls against other US metro areas

By number of jobs, Wichita Falls is #346 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Texas, Shreveport-Bossier City and Paducah pay just above Wichita Falls and Athens-Clarke County and Greenville just below. All four are within $90 a year of the median in Wichita Falls. Of the three markets with about as many customer support specialists, all three pay more.

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How these pages are built: methodology and data sources. Last updated 2026-11-12.