Customer Support Specialist salary in Laredo, TX

Pay in Laredo against Texas and the US

The middle half of customer support specialists in Laredo earns $30,270–$38,750. Pay is tightly grouped: the top tenth starts at $46,430, only 1.7 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is only $8,480 wide, against $12,880 across Texas and $14,910 nationally: employers in Laredo pay within a narrower band.

What to budget for a customer support specialist here

An offer at the 75th percentile instead of the median adds $4,330 a year in pay and about $5,587 in employer cost. Going down to the 25th percentile saves $4,150 in pay. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.

For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Laredo, and the Texas statewide median of $40,420 falls there too. An offer at the national rate would beat what three quarters of local customer support specialists earn.

What a hire really costs in Laredo

Pay is only part of it. Benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry², which adds about $9,993 to the $34,420 median and brings it to $44,413 a year. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.

Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,500³ with a 180-day replacement; paying through Deel adds $49 a month⁴. Change any number below to match your plan.

A local hire here costs about 3.3 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.1 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.

Other roles in Laredo

Of the 17 roles we track in Laredo, this one ranks #15 by median pay, between HR assistants ($35,290) and data entry specialists ($30,360). Project Coordinator is the highest at $72,530.

Measured against the US median, customer support specialists rank #6 of the 17 roles we track in Laredo (-23.1%), between e-commerce order specialists (-22.8%) and virtual receptionists (-23.3%). The typical role here is at -24.2%, so this job follows the area's general pay level. Customer support specialists hold 19.6% of the jobs in these 17 roles in Laredo, 21.5% across Texas and 16.4% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.

Other areas in Texas

Across the 32 areas of Texas with data for this job, the median runs from $31,790 in the Border Region of Texas nonmetro area to $44,990 in Dallas-Fort Worth, a gap of $13,200 a year. All 17 areas in Texas with more customer support specialists than Laredo also pay more, among them Dallas-Fort Worth, TX ($44,990) and Houston-Pasadena, TX ($40,380).

Laredo against other US metro areas

By number of jobs, Laredo is #179 of 520 US areas for this job. It is a mid-sized market, and its pay is in the bottom quarter of US areas. Outside Texas, Goldsboro and Monroe pay just above Laredo and Sebring and Hot Springs just below. All four are within $270 a year of the median in Laredo. Of the three markets with about as many customer support specialists, all three pay more.

Questions

Sources

How these pages are built: methodology and data sources. Last updated 2026-11-12.