Customer Support Specialist salary in Goldsboro, NC
Goldsboro is a lower-cost market for customer support specialists: the median of $34,500 a year1 is 14.3% below the North Carolina statewide median of $40,240, and 22.9% below the US median of $44,770. Only 8 of 520 US areas pay less for this job. About 740 customer support specialists work here.
BLS occupation 43-4051, area Goldsboro, NC. Data from the May 2025 release, checked 2026-10-15.
Pay in Goldsboro against North Carolina and the US
| Range | 10th | Median | 90th | |
|---|---|---|---|---|
| Goldsboro, NC | $28,090 | $34,500 | $45,740 | |
| North Carolina | $30,200 | $40,240 | $59,820 | |
| United States | $31,750 | $44,770 | $63,590 |
The middle half of customer support specialists in Goldsboro earns $28,090–$43,790. Pay is tightly grouped: the top tenth starts at $45,740, only 1.6 times the bottom tenth, against 2.0 times across the US, so the going rate is easier to read. From the 25th to the 75th percentile, the local range is $15,700 wide, wider than in North Carolina as a whole ($13,630) and the US ($14,910), so what a customer support specialist earns in Goldsboro depends more on the employer.
What to budget for a customer support specialist here
| Point in the local range | Per year | Per month | Per hour | Employer cost per year |
|---|---|---|---|---|
| 10th percentile | $28,090 | $2,341 | $13.50 | $36,245 |
| 25th percentile | $28,090 | $2,341 | $13.50 | $36,245 |
| Median | $34,500 | $2,875 | $16.59 | $44,516 |
| 75th percentile | $43,790 | $3,649 | $21.05 | $56,503 |
| 90th percentile | $45,740 | $3,812 | $21.99 | $59,019 |
The step from the 25th percentile to the median is $6,410 a year; from the median to the 75th it is $9,290, or about $11,987 once benefits are added. These percentiles describe what people in the job earn locally, not experience levels, so place your offer by the tasks and seniority you need.
For scale, the US median of $44,770 falls between the 75th and 90th percentiles in Goldsboro, and the North Carolina statewide median of $40,240 falls between the median and the 75th percentile. An offer at the national rate would beat what three quarters of local customer support specialists earn.
What a hire really costs in Goldsboro
At the $34,500 median, a local hire costs about $44,516 a year: benefits and payroll taxes other than paid leave are 22.5% of total compensation in US private industry2, about $10,016 here. Recruiting, equipment and office space come on top. Benefit levels vary by employer, so treat this as an estimate.
Our open customer support specialist roles pay $700–$1,000 a month under a direct contract. The one-time fee is $2,5003 with a 180-day replacement; paying through Deel adds $49 a month4. Change any number below to match your plan.
A local hire here costs about 3.4 times as much as a remote hire in year one at the midpoint of our range. From year two, when the fee drops out, it is 4.1 times the remote figure of $10,788. About the candidates: most apply through our assessment platform with a written and a spoken English task; each profile shows the English level (B1–C2); Silkstaff interviews every shortlisted candidate live, in English, before you meet them.
Other roles in Goldsboro
Customer support specialists have the lowest median of the 14 roles we track in Goldsboro; project coordinators have the highest, at $88,780.
| Role | Median | vs customer support specialist | Jobs |
|---|---|---|---|
| Bookkeeper | +32.5% | 350 | |
| Administrative Assistant | +20.0% | 320 | |
| Medical Administrative Assistant | +12.1% | 440 | |
| Virtual Receptionist | +0.6% | 150 | |
| Customer Support Specialist | this role | 740 |
Measured against the US median, customer support specialists rank #12 of the 14 roles we track in Goldsboro (-22.9%), between paralegals (-20.7%) and sales development representatives (-34.4%). The typical role here is at -13.6%, so, measured against the US, customer support specialists cost less in Goldsboro than the area's general pay level would suggest. Customer support specialists hold 22.3% of the jobs in these 14 roles in Goldsboro, 17.4% across North Carolina and 16.7% nationally. The job is a bigger part of the local workforce in these roles than it is nationally.
Other areas in North Carolina
Across the 18 areas of North Carolina with data for this job, the median runs from $33,980 in Jacksonville to $46,800 in Durham-Chapel Hill, a gap of $12,820 a year. Of the 15 areas in North Carolina with more customer support specialists than Goldsboro, 1 pays less: Jacksonville, NC ($33,980).
| Area | Median | vs Goldsboro | Jobs |
|---|---|---|---|
| Greenville, NC | +5.2% | 1,160 | |
| Central North Carolina (Nonmetro) | +5.0% | 2,630 | |
| Fayetteville, NC | +1.8% | 1,890 | |
| Rocky Mount, NC | +0.5% | 730 | |
| Pinehurst-Southern Pines, NC | +0.3% | 670 | |
| Goldsboro, NC | this area | 740 | |
| Jacksonville, NC | -1.5% | 1,130 |
Goldsboro against other US metro areas
By number of jobs, Goldsboro is #394 of 520 US areas for this job. It is a small market, and its pay is in the bottom quarter of US areas. Outside North Carolina, Monroe and Beckley pay just above Goldsboro and Laredo and Sebring just below. All four are within $170 a year of the median in Goldsboro. Of the three markets with about as many customer support specialists, all three pay more.
| Metro area | Median | vs Goldsboro | Jobs | Close in |
|---|---|---|---|---|
| San Luis Obispo-Paso Robles, CA | +35.5% | 750 | jobs | |
| Morristown, TN | +8.9% | 740 | jobs | |
| Texarkana, TX-AR | +4.6% | 740 | jobs | |
| Beckley, WV | +0.3% | 600 | pay | |
| Monroe, LA | +0.1% | 1,110 | pay | |
| Goldsboro, NC | this area | 740 | ||
| Laredo, TX | -0.2% | 2,060 | pay | |
| Sebring, FL | -0.5% | 510 | pay |
Questions
How much does it cost to hire a customer support specialist in Goldsboro, NC?
About $44,516 a year at the median, or $3,710 a month: $34,500 in pay plus about $10,016 in benefits and payroll taxes. Recruiting, equipment and office space are extra.
What is the pay range for customer support specialists in Goldsboro?
Pay here is lower than in three quarters of US areas. The median was $34,500 a year in the May 2025 BLS survey. The 10th percentile was $28,090, the 90th $45,740, and the middle half earned $28,090 to $43,790.
Is Goldsboro cheaper than the rest of North Carolina for customer support specialists?
Yes, it costs less: a median of $34,500 against $40,240 statewide. The next area up in North Carolina is Pinehurst-Southern Pines at $34,590, the next down Jacksonville at $33,980.
How many customer support specialists work in Goldsboro?
BLS counts about 740 in the May 2025 survey. 15 areas in North Carolina have more; the closest in size is Jacksonville, with about 1,130.
Does a customer support specialist cost more than a virtual receptionist in Goldsboro?
No: $210 a year less at the median. The medians are $34,500 and $34,710.
What does a remote customer support specialist cost compared with Goldsboro?
Our open roles pay $700–$1,000 a month. At the midpoint, with the one-time fee and Deel, year one comes to $13,288, against about $44,516 for a local hire at the median.
Sources
4 sources, with links
- BLS OEWS May 2025, 43-4051: bls.gov
- BLS Employer Costs for Employee Compensation, private industry, June 2026: bls.gov
- Stafka pricing: stafka.com
- Deel pricing, contractor management: deel.com
How these pages are built: methodology and data sources. Last updated 2026-11-12.